SHEIN Package Not Delivered Despite Estimated Delivery Date Passing

I placed an order in the Shein app on 15 October for several items, including a game, swimming wear, a balloon and a brush for braai, with a total value of R1193. According to the tracking information (Asendia AC0002967278), the parcel was supposed to be delivered to South Africa between 23 and 28 October. However, the order has been showing “Active transit” since 26 October and there has been no further movement or delivery. I sent an email to Shein customer service but I have not received any clear feedback or solution. I request that my order be urgently located and delivered without any further delay, or, if this is not possible, that my order be cancelled in the system and a full refund of R1193 be issued to my original payment method.