I have been using a Reeder phone for about 1 year, and after this period, the battery of the device became swollen. This situation worries me in terms of both safety and usability, and I can no longer use the phone comfortably. When I contacted the service, I was told that the battery swelled becaus...
I have been using a Reeder S19 Max 128 GB 4 GB RAM phone for about 3 years, and I have been experiencing serious problems with the device for a while. There are constant issues with the sound, the network connection is unstable and problematic, and the camera performance has deteriorated noticeably....
I purchased a smart kids’ watch from Reeder with my order number 1482. Since 09.11.2025, the product has been lost in shipping, and it has neither been delivered to me nor has my refund been issued. No invoice for the product was provided to me either. I sent multiple emails and tried to get support...
I bought a Reeder brand television, and after two months, the screen slowly started to show lines and then completely stopped working. I called the Izmir Novada Menemen store where I purchased it, and they said they would open a service request for me. Later, the service center contacted me and said...
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
I sent my Reeder S19 Max device to warranty service twice due to a shutdown problem. The first time, I was asked to pay a fee, but after posting on Xolvie, my device was replaced free of charge. However, the new device started having the same issue on the very first day I received it, which makes me...
On Sunday, August 10, I purchased a Batteree model phone charging kit from the Reeder store at Kares AVM in Karabük city center. At the time of purchase, I couldn’t test the wireless power bank inside the package because it had no charge, nor could I test the charging adapter. After charging the pro...
The employees and officials of Reeder never show any concern when you face a problem. They stand by you only until the product is sold, after that you are left on your own. I even tried to reach them multiple times through customer service, but my calls and messages were ignored. This shows that the...
I bought 2 Reeder brand phones. They both malfunctioned, were replaced, but the replacements were also faulty. I took the matter to court, and a refund was ordered. However, even though 2 months have passed, I still have not received my refund. When I contact them, they just say, “The legal departme...
I bought the Reeder S23 Pro 256 GB after years of using Apple products. The major reason was that my phone was stolen and I wanted a cheaper choice. I thought it would cover my fundamental needs, but I rapidly learned that I had made the wrong choice. The phone had big problems from the start: the n...
After the most recent software update, my phone completely stopped recording videos. When I contacted the company about the issue, they admitted they were aware of the problem and told me that a new update would be released by the weekend to fix it. That was nearly a month ago, and there has been no...
Years ago, I chose Reeder phones for my entire family due to the brand's local entrepreneurial roots. This decision, unfortunately, led to a string of persistent issues that have severely eroded my trust in the brand. My first Reeder S19 Max experienced critical malfunctions within a month – it woul...
My P13 Blue Max Lite model phone, which I bought from Reeder, has an issue where the sound cuts in and out from both the receiver and speaker, making it impossible to make phone calls. Because of this problem, I took my phone—still under warranty—to the Reeder authorized service center. However, the...
Buying a Reeder is regrettable I bought a Reeder brand phone for my mother. After about a week, the numbers started to delete by themselves. When I took it to the seller, they replaced it with a new phone. Actually, I should have understood there. When I reloaded the new phone and gave it to my moth...
I sent my Reeder device in for warranty service two months ago, and I still haven't heard anything back. I’m completely in the dark about whether the device has been lost, stolen, or is still under inspection—there’s been zero communication. I’ve reached out to the service center several times, but ...
I bought a Reeder phone and was told it would arrive in one week, but it’s been six weeks and still nothing. It was the S71 and S23 models, and there’s no contact person to reach—neither the store nor customer service is responsive, and the brand clearly doesn’t care about its customers. I’ve sent m...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
I bought the Reeder S23 Pro Max 1 TB device, but I’ve regretted it thousands of times. First of all, there’s a charging issue—it takes more than 5 hours to fully charge. Secondly, only a charging cable came in the box, even though they told me I would receive the charging adapter as well. Months hav...
"Delivery was made, thank you"
As part of a campaign, I purchased one Reeder S71, one S19 Pro Max, and a smartwatch for a total of ₺23,999 on 25.02.2025. The phones were delivered from the Manisa Akhisar Novada outlet store, but the smartwatch has not been delivered even after a month. Although I contacted customer service, they ...
I have had problems by changing my Reeder s19 Max pro zoom device many times, the camera is broken, now I have an update problem on my phone, there is no sound to the other party, the solution center is very weak, I cannot connect to customer service, each time I try to reach out, I am either redire...
On January 18, 2025, I purchased a phone worth ₺4200 from the Reeder website. However, I decided to cancel it the same day, and the order was canceled on January 24, 2025, before it was shipped. Despite this, they still have not refunded my payment since January 24. I call customer service 2 to 3 ti...
Our brand-new Reeder phone broke down, so we took it to the service center. Before creating a service record, we were required to contact customer service. The Reeder store made the call from our phone and then handed it back to us. During the conversation, they mentioned a campaign for the next mod...
I purchased a Reeder S19 smartphone, but unfortunately, the camera isn't functioning because of a software problem. When I reached out to the service center via the store, they quoted a service fee of ₺750 and even recommended replacing my phone for ₺1450. I'm really struggling to understand why I'm...