On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they were gifting me an accessory box. However, when I checked my invoice, I realized that ₺4000 was for the device replacement and ₺550 was for the accessory box. I was disappointed because they claimed the accessory was a gift, which damaged my trust in them. Later, when I noticed that the NFC feature on my white S19 Max Pro S 108 MP device wasn’t working, I went to the Reeder store at Torium Mall. There, one of the staff members, Mr. K***, helped restore some of my lost confidence in the brand. If you need assistance, I recommend visiting the Reeder store at Torium Mall. However, I still have a device with a non-functioning NFC feature. When I contacted customer service around 16:00 on 10.10.2024, they were not helpful at all. Now, I am stuck with a faulty phone and cannot recommend buying Reeder products. Stay away from them.
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
Under Reeder's 'buy one get one free' campaign, we happily purchased two S23 Promax 512GB models for ₺12,500 from the İstanbul StarCity store on 27.02.2024, appreciating its local brand. However, both devices encountered Wi-Fi problems; they couldn't pick up signals even from 3-4 meters away. Withou...
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