About four months ago, I purchased a Baseus Glimmer Series Fast Charging Data Cable Type-C to Lightning 20W charging cab...le from the MediaMarkt store in Bursa Kent Meydanı. I used the product without any problems for approximately three months. At the beginning of September, I suddenly smelled someth
I purchased a Baseus 30,000 mAh Starlord power bank through Trendyol in 2024. Ever since I purchased it, the device has ...either failed to fully charge or has lost its charge very quickly. I have used the product fewer than 60 times so far, so I am disappointed that it is performing this poorly after
I purchased the Baseus Enjoyment Extendable 2-in-1 Car Charger Adapter C+L 30W in black through Amazon, but it malfuncti...oned after only two or three uses. Although the product looks intact from the outside, I believe the cable has developed an internal fault, and the charger has stopped charging pro
I purchased a Baseus charger around May–June through the Taobao platform in China. Around mid‑September, the device stop...ped working properly and now none of the four sockets charge at all. I contacted Baseus customer service to request support, but they replied that since my order voucher is not fro
I have been using a Baseus BH1 Lite Bluetooth headset together with my Infinix GT 30 Pro phone, and from the very beginn...ing the microphone has never worked correctly with this combination. Even though I have granted all the necessary permissions, during use the phone’s own microphone continues to pi
I purchased a Baseus PPBD20K-X 20,000 mAh power bank through Amazon.com.tr. It has been a little over two years since th...e purchase. Around September 16, 2026, the display on the device started flashing an “188” warning. When I connect it using a different cable, the battery level may show as 100%, b
The Baseus portable charger I purchased from Vatan Computer started showing an error code as of yesterday and no longer ...charges. I was using the product normally, with no drops, physical damage, or liquid exposure, but this issue suddenly appeared. Because of this malfunction, I tried to contact Va
I purchased a Baseus Easy Control Clamp Set car phone holder through Amazon in August 2023. I use the product in my 2023... Citroen C3, attached to a completely flat area on the dashboard. I was generally very satisfied with the product, but after some time, I started experiencing a serious problem wit
I purchased the Baseus Ultracontrol GO Universal Car Phone Holder with Vent Mount through Hepsiburada. When I tried to i...nstall the product in my car for the first time, the metal pin holding the suction cup lever suddenly came out and fell off. I encountered this issue even though I did not apply an
I purchased my Baseus Bowie D05 headphones on July 10, 2025. Starting in November 2025, the sound on the right side bega...n to deteriorate. I had to adjust and move the headphones into certain positions to get sound from the right side, and I continued using them this way for approximately 7 months af
I purchased a Baseus power bank, and after using it for some time, the product failed and no longer works. This issue ha...s continued for approximately one week. I purchased the product through Trendyol under order number 2271879353. Although the warranty period has expired, I have been negatively aff
I purchased a Baseus charging adapter with Type-C and USB outputs from the MediaMarkt Mall of Istanbul store approximate...ly 8 months ago. I had never used the USB port before, but when I tried to use it for the first time, I noticed that the USB output was not charging. Because of this issue, I took
My Baseus Bowie H1 headphones, which I purchased online approximately 5 months ago, started having an issue last week wh...ere the ANC feature on the right side stopped working. While there is no problem with the left side, the active noise cancellation function being disabled only on the right ear sig
I purchased a Baseus Bowie H1i headset through Idefix, sold directly by Idefix, on November 27, 2025. Approximately 3–4 ...weeks ago, the sound on one side of the headset started cutting out while I was wearing it, and this issue has become especially frustrating over the last 1–2 weeks. The warranty
Shortly after purchasing a Baseus 22.5W power bank, I started experiencing serious overheating and charging problems wit...h the product. I purchased the product on Tuesday, May 26, and started using it on Thursday, May 28. After approximately 10 minutes of use, both the power bank and my phone become
I purchased Baseus Bowie E17 Bluetooth earbuds from a store. After a short period of use, one side of the earbuds stoppe...d turning on completely, and I have been unable to use them properly for months. While the other earbud continues to work normally, the defective side has become completely unusabl
On December 16, 2023, I purchased a Baseus Bipow Overseas Edition 30,000 mAh digital display 20W black power bank from T...eknosa. About three days ago, the device suddenly started swelling, and its casing cracked. The product is now unusable and poses a serious safety risk. It is both disappointing a
On November 14, 2025, I purchased a pair of Baseus BP1 Pro headphones from the Vatan Bilgisayar branch at Adana Optimum ...Mall for $58 (three-installment payment). Although store employees checked the headphones and connected them to my phone before I left, shortly after leaving the store I began expe
About 15 days ago, through a friend, I purchased a pair of Baseus Bass BP1 Pro in-ear headphones from your Haramidere br...anch. During the sale, it was explicitly promised that we would have the right to a direct exchange, so with that assurance I bought the product. However, from the first day I star
My Baseus 20,000 mAh power bank started overheating yesterday and it no longer charges. This issue appeared suddenly. I ...purchased the product in July 2022 from the Sivas Teknosa store, and its warranty period has now expired. However, I recently learned that this model has a known chronic defect and
On September 18, 2025, I bought a pair of Baseus AirNora headphones from the Media Markt store in Adana. Just two days a...fter I purchased the product, the right side stopped working altogether. Even though the headphones were fully charged and the connection had no issue, I couldn’t get any sound fro
I recently purchased a Baseus brand powerbank, but I’m having a really hard time figuring out how to charge it properly—...or even if it’s charging at all. The device doesn’t clearly indicate whether it’s actually being charged. There’s no detailed instruction, no clear light signal, and absolutely no
On April 7, 2025, I ordered a white Baseus Magsafe Mini Wireless Powerbank 5000mAh 20W from Amazon using order number #4...03-8501235-3851534. I used the product for the first time on April 19, 2025, and immediately noticed a major problem: after charging my phone for a short period, the powerbank rand
The battery on my Baseus powerbank has visibly swelled, posing a serious safety concern. I purchased this product expect...ing reliable performance and proper after-sales support—but that has not been the case. I first contacted Hakman, which used to be the official service provider for Baseus in Turke
Baseus is a Chinese consumer electronics brand headquartered in Shenzhen, China. The company focuses on practical technology accessories and has more than a decade of experience in consumer electronics, offering products designed for mobile devices, computers, cars, entertainment, and everyday use.
Customer Support Email: [email protected]
EU Store Email: [email protected]
Phone: +1 800 220 8056 is listed as Baseus' official after-sales service call center. Support hours are Monday to Friday, 10:00 AM–6:00 PM UTC-5, excluding national holidays.
Baseus operates in the consumer electronics and technology accessories industry. Its product range includes charging equipment, power solutions, audio devices, computer accessories, car electronics, and smart security products sold through its official stores and authorized distributors.
User complaints about Baseus commonly involve product quality, charging performance, connectivity, delivery, returns, and warranty support. For online purchases, Baseus states that quality-related warranty claims can result in return, replacement, or repair, while its published warranty period for orders placed from January 1, 2024 ranges from 18 to 24 months.
If you have experienced a product, delivery, refund, warranty, technical, or customer service issue with Baseus, share your experience on Xolvie to help other customers understand common problems and available support options.
