On November 14, 2025, I purchased a pair of Baseus BP1 Pro headphones from the Vatan Bilgisayar branch at Adana Optimum Mall for $58 (three-installment payment). Although store employees checked the headphones and connected them to my phone before I left, shortly after leaving the store I began expe...
About 15 days ago, through a friend, I purchased a pair of Baseus Bass BP1 Pro in-ear headphones from your Haramidere branch. During the sale, it was explicitly promised that we would have the right to a direct exchange, so with that assurance I bought the product. However, from the first day I star...
My Baseus 20,000 mAh power bank started overheating yesterday and it no longer charges. This issue appeared suddenly. I purchased the product in July 2022 from the Sivas Teknosa store, and its warranty period has now expired. However, I recently learned that this model has a known chronic defect and...
On September 18, 2025, I bought a pair of Baseus AirNora headphones from the Media Markt store in Adana. Just two days after I purchased the product, the right side stopped working altogether. Even though the headphones were fully charged and the connection had no issue, I couldn’t get any sound fro...
I recently purchased a Baseus brand powerbank, but I’m having a really hard time figuring out how to charge it properly—or even if it’s charging at all. The device doesn’t clearly indicate whether it’s actually being charged. There’s no detailed instruction, no clear light signal, and absolutely no ...
On April 7, 2025, I ordered a white Baseus Magsafe Mini Wireless Powerbank 5000mAh 20W from Amazon using order number #403-8501235-3851534. I used the product for the first time on April 19, 2025, and immediately noticed a major problem: after charging my phone for a short period, the powerbank rand...
The battery on my Baseus powerbank has visibly swelled, posing a serious safety concern. I purchased this product expecting reliable performance and proper after-sales support—but that has not been the case. I first contacted Hakman, which used to be the official service provider for Baseus in Turke...
I bought a pair of Baseus earbuds, and the experience has been a complete disappointment. I used them for just 2 days without issue. On day 3, each earbud started acting like a separate device. On day 5, I took them back to where I purchased them, but they told me the repair system was closed and re...
I purchased a pair of Baseus earbuds from the Mall of MediaMarkt in November 2024. For the first four months, they worked without any issues. But then they suddenly stopped functioning. I took them back to the store and was given a one-to-one replacement, which I appreciated at the time. Unfortunat...
I purchased the Baseus D02 Pro, but it has a major issue—when I make calls, the other person cannot hear me at all. The microphone seems to be completely non-functional, making the headset useless for conversations. Since this is a critical flaw, I expect a proper solution. I request either a repla...
I purchased a Baseus Bowie E3 wireless earphone set from Media Markt two months ago. While the left earbud works perfectly, the right earbud refuses to charge. Every time I place it in the case, the charge level remains at 10%, making it unusable. For a product to stop functioning within just two m...
I purchased the Baseus Encok W07 True Bluetooth Earbuds, but I have been unable to connect them to any device. No matter how many times I try, they do not pair with my phone, tablet, or any other device. I expected at least some technical support, but there is no one to contact for help. I searched...
"I contacted the Baseus headphone company. I discussed the headphones I bought from Amazon. They took it under review and said to contact us if you can't resolve it on Amazon. I couldn't resolve it on Amazon because there is no authorized service. I emailed the company. They responded to the email and made the payment. After I sent my bank details, the amount was deposited into my account. I thank the Baseus company and its employees."
I purchased the Baseus Bowie E16 earbuds two weeks ago, and they were working perfectly fine. However, starting yesterday, one earbud stopped working intermittently. When I reset them, the left earbud works but the right one doesn't. Resetting again causes the opposite issue—only the right earbud wo...
I purchased the Baseus W07 Bluetooth earbuds from Amazon.com a week ago, but they won’t connect to my phone or any other devices. After contacting Amazon, they offered to replace the product. However, the replacement they sent had the same issue and was also defective. I’ve used Baseus products bef...
I recently purchased the Baseus Bowie M2s earbuds and encountered a frustrating issue. While both earbuds function perfectly for music and other uses, only the left earbud works during phone calls. When both earbuds are worn, the right one fails to transmit sound during conversations, although the l...
I purchased a Baseus Magsafe Powerbank on February 26, 2024, and despite barely using it, the device is already malfunctioning before the one-year mark. I bought this product trusting the Baseus brand, but it's disappointing that it has deteriorated so quickly. I need assistance in resolving this is...
I regret the day I purchased the Baseus Bowie E2 earbuds. The quality is terrible. First, one earbud stopped producing sound, so I had it replaced and waited 2 months for the new one. Now, the replacement won’t even connect to Bluetooth. The service is unhelpful and poorly managed, offering no real ...
On September 20, 2024, I purchased a pair of Baseus in-ear Bluetooth earbuds on sale from Media Markt Vega Outlet. When I got home, I realized that the sound quality was terrible. On Sunday, September 22, I went to the same store to request an exchange, but they refused because the package had been ...
The Baseus Powerbank I purchased from Media Markt, distributed by Hakman Electronics, has a swelling battery issue as shown in the images. Despite being under warranty, Hakman Electronics offered a refund based on the price from one year ago, ₺899, instead of the current price of ₺1500-1800 for the ...
My Baseus batteries are swelling. As you can see in the attached images, the product I bought is experiencing this issue. However, the distributor is only offering a refund of ₺272, the price from two years ago, conveniently ignoring the current market value. Even Amazon is not intervening in this m...
I bought a pair of Baseus Encok Wm01 headphones a year ago. I've been using them 5-6 times a week for a few hours at a time, so I wouldn't say I'm an excessive user. A few weeks ago, I started getting headaches every time I wore the headphones. I also noticed a small lump forming under my ear. I di...
I bought a Baseus Type-C Hub on November 25, 2022. The jack input stopped working, so I sent it in for repair on August 21, 2023. I sent the shipping fee using IBAN. I was told I'd be kept in the loop, but I never got any updates. I phoned every week for three months, and every time I was assured I ...
