Reeder Refused to Accept My Return for Faulty Phones Despite 14 Day Return Assurance

On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a brand I was unfamiliar with, I wanted this assurance in case of any issues—and unfortunately, my concerns were justified. Two days after starting to use the devices, I noticed the following issues: screen freezing, decreased performance, unintended opening of apps due to screen sensitivity problems, and the phone acting out of control on its own. After experiencing these problems, I went to the store to request a return. Despite having the right to return the devices and expressing my dissatisfaction, the company representative stated they would send the product for service, which would take 21 days. They also mentioned that they would only accept a return after this process or based on a decision by the Consumer Arbitration Committee. Why should I be subjected to such inconvenience when I paid for the product? The product is faulty. You are quick to take the money at the time of sale, but why do you make it difficult when I want to return the product due to dissatisfaction? I have filed a complaint with the Consumer Arbitration Committee. I demand that this issue be resolved promptly and that my grievance be addressed.