On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a brand I was unfamiliar with, I wanted this assurance in case of any issues—and unfortunately, my concerns were justified. Two days after starting to use the devices, I noticed the following issues: screen freezing, decreased performance, unintended opening of apps due to screen sensitivity problems, and the phone acting out of control on its own. After experiencing these problems, I went to the store to request a return. Despite having the right to return the devices and expressing my dissatisfaction, the company representative stated they would send the product for service, which would take 21 days. They also mentioned that they would only accept a return after this process or based on a decision by the Consumer Arbitration Committee. Why should I be subjected to such inconvenience when I paid for the product? The product is faulty. You are quick to take the money at the time of sale, but why do you make it difficult when I want to return the product due to dissatisfaction? I have filed a complaint with the Consumer Arbitration Committee. I demand that this issue be resolved promptly and that my grievance be addressed.
On May 9, 2022, I purchased a Reeder smartphone from the Hepsiburada website. Over the past two years, I had to send the phone in for repairs 4-5 times due to recurring issues. Each time, they claimed it was fixed and returned it to me. Close to the end of the warranty period, I took the phone to th...
Under Reeder's 'buy one get one free' campaign, we happily purchased two S23 Promax 512GB models for ₺12,500 from the İstanbul StarCity store on 27.02.2024, appreciating its local brand. However, both devices encountered Wi-Fi problems; they couldn't pick up signals even from 3-4 meters away. Withou...
On Sunday, August 10, I purchased a Batteree model phone charging kit from the Reeder store at Kares AVM in Karabük city center. At the time of purchase, I couldn’t test the wireless power bank inside the package because it had no charge, nor could I test the charging adapter. After charging the pro...
I purchased a phone from a company I don't even want to name at the end of 2023. Within a week of use, there was echoing in the sound, and the screen went blank. They provided a one-to-one exchange, but I experienced the same issue again. I ended up changing the phone three times and was left frustr...
On January 18, 2025, I purchased a phone worth ₺4200 from the Reeder website. However, I decided to cancel it the same day, and the order was canceled on January 24, 2025, before it was shipped. Despite this, they still have not refunded my payment since January 24. I call customer service 2 to 3 ti...
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