I bought the first S19 Max Pro, had issues in the first week, and got it replaced.
A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector.
It turned out to be faulty too, got it replaced.
The same story with the replacement. They said they'd give me a new one if I paid extra. I did and got a new case.
Yet again, it turned out to be faulty! In February 2024, I went to the Reeder store, explained the problems, and got another exchange code. But it's May 2024, and for three months, every weekend, I've had to spend time, money, and nerves visiting Reeder stores 20 km away from my home to ask if the phone had arrived, all while enduring the frustration of using a faulty phone! Finally, after calling customer service again, I heard that the S23 256GB had arrived. I got the news. Here in Izmit 41, I went to the Reeder store for the exchange, and they said there's a hairline crack between the camera and volume buttons on the back cover, and I have to pay ₺1,000 for a replacement back cover. That was the response. I can't even remember how many Reeder representatives I've spoken to! And now, after using a faulty phone for three months and sending it to the technical service, do you know what they told me? They said if I don't pay ₺1,000 because the back cover is broken, they won't touch my phone! No, I don't want to replace the back cover, I want you to fix the issues with my phone and send it back, I said, but unfortunately, they sent the phone back without fixing any issues. Now I ask you, Reeder... Aren't you the one who has forced me to use faulty phones since the day I met you? Aren't you the one who has wasted my time, money, and peace of mind by not being able to replace a phone for three months and making me use a malfunctioning phone with many functions? Shame on you...
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
I got a Reeder S19 Max Pro S smartphone, and in less than a year, I had to replace it four times. Two of those replacements I had to pay for, and the other two were covered for me. I really expected the new phone to hold up, but just three months in, it started acting up again. I reached out to cust...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
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