I had a bad experience with a recent Puma online order but their customer service seems slow to respond. How can I reach them quickly?

I purchased a white Puma Rickie Classic shoe, size 42, from the In Street store in Bodrum/Muğla. About six months after purchasing the product, separations appeared in the toe area, damage occurred to the inner lining, cracks formed in the leather, and the shoes also began to develop a strong odor. ...

I purchased a pair of Puma sneakers from the FLO store located in Sultanbeyli Atlas Mall in Istanbul. Even though I did not wear the shoes daily and used them only as a backup pair, about three weeks after purchase, the glued front toe area began to slightly separate and gradually opened more over t...

I purchased a pair of Puma Kids / Enfants model 381988 24 children’s sneakers, size 35, from a FLO store on November 18, 2025. The shoes were worn only for my child’s trips to and from school—short, daily use under normal conditions—for a total of about 47 days. Despite this limited use, the outer ...

I purchased a very expensive product of the season from the Puma store at Viaport Venezia. Within one year, the inner lining developed an issue where a metal part protruded, causing pain in the heel. The product was sent for inspection, and we were told that we would receive updates via SMS. However...

I bought Puma brand shoes about 1 year ago, I used them for about 8 months for only 3-4 hours a day. As can be seen from the picture, there are no impacts or defects on the shoes. However, the lining on both sides of the heel inner part has torn. When I went to the place where I bought them, I was t...

Recently, I purchased a pair of shoes from Puma, believing I was selecting a trustworthy brand. Regrettably, the shoes began to deteriorate almost immediately, and I was shocked by what I witnessed. I had confidence in Puma, anticipating a specific standard of quality, but that confidence has eviden...

I requested the Puma inspection center to examine the shoes I bought for my son in July and which started to open in the front in just two months. They rejected my request very quickly (in about 10 hours). Although my son has no sports culture and only uses them for daily use to go to school, both s...

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I just got the Puma Softride Mayve Leopard II Wns shoes, but honestly, they haven't lived up to my expectations. The sides are made with elastic, which makes them slide off the back, and the heel part is curved, causing my foot to sink uncomfortably. I contacted the company for help, and they told m...

I bought a pair of Puma kids' shoes from Marmaraform, and they were clearly defective from the get-go. I returned them to the store since my kid didn’t even wear them for a month. I sent the shoes in for inspection, and they just told me the claim got rejected. It's totally outrageous that they woul...

I bought a pair of Puma shoes just 7 days ago, and they’ve already started peeling. I didn’t even use the shoes all summer and only wore them for a very short time afterward. I contacted Puma and submitted an online review request, but it’s been two weeks, and I still haven’t received any results. T...

I purchased Puma shoes from Amazon, but after a short time, the inner lining deformed, causing the plastic to hurt my foot. I returned the shoes to Amazon, expecting a refund after inspection. However, they claimed it was a user error, which I find impossible given the nature of the damage. When I c...

At GS Store, especially with Puma-branded jerseys, there are major inconsistencies in the sizes of items labeled the same. For example, the 3XL professional home jersey (₺5,999) and the 3XL fan jersey (₺2,999) differ in width by 10 cm. One measures 71 cm, the other 60 cm. While the products are esse...

The Puma shoes I bought in April 2023 irritated me as the left toe ripped off before the first year was over, and the inside heels of both sets were severely worn. Puma denied any manufacturing flaws, even when we contacted them for inspection. Afterwards, I requested a heel inspection, which Puma c...

On March 28, 2023, I purchased a pair of Puma shoes. Within a year, the leather started cracking and eventually tearing. Despite not wearing the shoes frequently, they became unwearable. I reported this issue to Puma, but received no response for two months. After numerous calls, I finally received ...

I bought a pair of Puma Smash Perf Puma Black-Asphalt shoes, but they quickly deformed. On January 8, 2024, I registered a complaint via email with photos of the product. After receiving no response, I emailed [email protected] again on February 6, 2024, and called at least 10 times, but I couldn't g...

I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in ...

I recently bought a product from the Puma store, and even though it had a manufacturing defect, they claimed it was user error and refused the return. I'm disappointed with their customer service and won't be buying Puma shoes again. It seems like Puma produces low-quality and not very durable shoes...

I was shocked when my brand-new Puma shoes suddenly fell apart. I bought them only a month ago...like how many times could have I worn them? Even more frustrating is the fact that the company has not been willing to help with the problem. When I tried to get in touch with Puma's customer service to ...

I bought a pair of Puma shoes from the FLO store at Tokat Novada Mall about two and a half months ago. They cost me 1600TL. The shoes are leaking water now. When I gave them back, they said it wasn't their fault. Why would a shoe that's only 2.5 months old suddenly start allowing water to seep in fr...

I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I v...

Hello, I purchased a pair of Puma shoes online, and they developed cracks in less than six months. What can I do? I urgently await a response and assistance. I've been a Puma customer for a long time, always choosing their products for their quality and style. This recent experience, on the other ha...

I ordered Puma shoes from Koray Spor, but my experience was disappointing. They developed openings after only one month of use. I returned the shoes to the company for inspection because I was concerned about their quality. Despite the passage of 45 days and multiple attempts to contact them via Wha...

Sporthink İzmir Park Deformed about 29 days after buying the Puma® brand women's sneakers product that I bought from your Bornova store. The Puma brand shoes I bought on May 14, 2023 were opened from the left tip and I took this product to the Park Bornova store where I bought on June 13, 2023. In a...

A month ago, I purchased shoes from the Puma outlet at Ankara Nata Vega. After just two uses, the shoes started peeling and causing excessive sweating. I contacted customer service to have them inspected and requested an exchange. But their responses were absurd! They suggested exchanging with the s...