I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I visited the store on September 19, I discovered that the shoes had been returned on July 26. Inside the box, I found a letter stating that "specialists" determined it wasn't a material issue! (I wore the shoes on just 2 sunny days, drove to a restaurant by car, but it's not a material problem!). Puma refused to provide a refund, exchange, or even repair the shoes. From now on, I know I'll be on my own when buying a product from Puma!
On March 28, 2023, I purchased a pair of Puma shoes. Within a year, the leather started cracking and eventually tearing. Despite not wearing the shoes frequently, they became unwearable. I reported this issue to Puma, but received no response for two months. After numerous calls, I finally received ...
On March 29, 2024, I purchased a pair of Puma sneakers from the Puma store at Trabzon Cevahir Shopping Center. Within 20 days, the inner part of the heel area tore. Due to being out of town, I couldn't return them immediately. On May 10, 2024, I finally submitted the shoes to the Puma dealer, explai...
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
I purchased a pair of Puma shoes on October 5, 2022, and after wearing them only a handful of times, I noticed that the stitching along the brand stripes' edges had begun to unravel. On February 21, 2023, I returned the shoes to the store where I purchased them for inspection under the warranty. How...
The Puma shoes I bought in April 2023 irritated me as the left toe ripped off before the first year was over, and the inside heels of both sets were severely worn. Puma denied any manufacturing flaws, even when we contacted them for inspection. Afterwards, I requested a heel inspection, which Puma c...
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