Puma Shoes Distort After Two Wears
I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I visited the store on September 19, I discovered that the shoes had been returned on July 26. Inside the box, I found a letter stating that "specialists" determined it wasn't a material issue! (I wore the shoes on just 2 sunny days, drove to a restaurant by car, but it's not a material problem!). Puma refused to provide a refund, exchange, or even repair the shoes. From now on, I know I'll be on my own when buying a product from Puma!
Dear Customer, We are sorry for the negative experience you have had. For your purchases from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company to get detailed information about your request. For any feedback, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
