I bought Puma brand shoes about 1 year ago, I used them for about 8 months for only 3-4 hours a day. As can be seen from the picture, there are no impacts or defects on the shoes. However, the lining on both sides of the heel inner part has torn. When I went to the place where I bought them, I was told that I could apply online and the shoes were not taken from me. I was given a ridiculous answer to my application. "The exchange of your product sent for testing with the form has not been approved. Best regards. B002" The product was not taken from me, so it should have been sent for testing! A completely false answer was given. If you find it normal for a shoe to be completely solid and without any impacts and for the lining on both sides of the heel inner part to tear, and when you make this decision, you respond by saying that it was sent for testing without taking the shoe and examining it. A false answer was given as if the product that was not sent for testing was sent for testing! You have become a brand that I will not buy for my family and myself anymore and that I will advise my friends not to buy.
I ordered shoes from the Puma brand's website on 16.10.2024. After a few months, tears appeared on the inner lining of the shoes, the outer side started to split, and the Puma logo on the outside began to peel off. I then contacted after-sales service, and they claimed it was a user error, stating t...
bought these shoes from the Puma website on January 2nd, 2023, haven't really worn them much, but I noticed some tears in the inner heel parts. wanted to get a warranty inspection done, but they told me that I could only make a claim by uploading pictures. I filled out the warranty form twice, but...
The Puma shoes I bought in April 2023 irritated me as the left toe ripped off before the first year was over, and the inside heels of both sets were severely worn. Puma denied any manufacturing flaws, even when we contacted them for inspection. Afterwards, I requested a heel inspection, which Puma c...
The Puma brand sports shoes were sold with a warranty, but within two months, the inner fabric of the shoes tore apart. I always used them with care and only for light daily walking, so there was no misuse on my part. When I sent them in for an exchange, my request was rejected on the grounds that t...
I bought a pair of suede Puma sneakers from the In Street store inside Torium Mall about three months ago. I was only able to use the shoes for about one month. The cream-colored sneakers quickly turned brown, experienced severe discoloration, and the material hardened. At this point, the shoes are ...
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