Puma Sneakers Sudden Breakdown, Unhelpful Customer Service Directing Me to Third Parties
I was shocked when my brand-new Puma shoes suddenly fell apart. I bought them only a month ago...like how many times could have I worn them? Even more frustrating is the fact that the company has not been willing to help with the problem. When I tried to get in touch with Puma's customer service to exchange or solve my problem, it turns out, the item bought from the Tokgoz seller cannot be exchanged because it wasn't bought directly from Puma. Their policy says that you need to provide proof of purchase and go through the original seller, why? to make things even harder?
Dear Customer, We are sorry for the negative experience you have had. For purchases from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. For detailed information regarding your request, we kindly ask you to contact the stores and customer service of the relevant company. For all your opinions, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
