Puma Jerseys I Bought From GS Store Were Inconsistent in Size and I Had Poor Support
At GS Store, especially with Puma-branded jerseys, there are major inconsistencies in the sizes of items labeled the same. For example, the 3XL professional home jersey (₺5,999) and the 3XL fan jersey (₺2,999) differ in width by 10 cm. One measures 71 cm, the other 60 cm. While the products are essentially the same, the fabrics differ. Both jerseys are labeled "US 3XL - CA 3TG - EU 3XL," with no mention of whether they are "regular fit" or "slim fit." Despite adhering to international size standards, when comparing two 3XL or 2XL jerseys, the sizes don't match. I’m unsure if this is an error from Puma or GS Store.
I faced this issue: I tried on the 3XL fan jersey at GS Store, and it fit perfectly. However, the professional version was only available online. I ordered it, expecting the same size since both were made by Puma. Unfortunately, the professional jersey was much smaller, even though it was labeled 3XL—it felt more like an XL. GS Store’s return process is notoriously difficult. During the ordeal, I contacted Puma’s customer service to inquire about the size discrepancy. Their response was, "We are not responsible for items sold at GS Store, and there is nothing we can do." I was confused about how this could happen—Puma manufactures the product, and GS Store sells it. But Puma's representative said, "Puma assumes no responsibility for products sold by GS Store or any other retailer; this is not our issue."
After 20 days of back-and-forth, I finally managed to return the jersey to GS Store. Unfortunately, I am left without a jersey and am deeply dissatisfied with the experience. I was also disappointed that Puma customer service dismissed my concerns so easily. In conclusion, I advise caution when purchasing Puma products online or from GS Store. Despite the international size labels, significant differences in actual measurements exist.
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