Deichmann Store Sells Defective Puma Sneakers
I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in for a 10-day inspection, which I did. However, the expert's verdict was that there was no manufacturing defect. But what user error could there possibly be when you trust a reputable store like Deichmann and opt for a brand like Puma, paying a significant amount? It's incomprehensible that they refuse to exchange the clearly defective shoes. I intend to escalate the matter to the Consumer Arbitration Board. Instead of spending so much money on shoes, I wore them only three times, I could have bought them from the market.
Dear customer, We are sorry for the negative experience you have had. For purchases made from different companies whose invoices are not issued by PUMA Turkey, the examination processes are carried out by these companies, and there are no requests conveyed to PUMA Turkey or actions taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company for detailed information regarding your request. For any opinions, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
In that case, if your product is being sold as a fake Puma and it hasn't come to you for inspection, then who is the expert deciding on this?
Siz PUMA ya şikayette bulunmuşsunuz. DEICHMANN ‘a iletmeniz lazım şikayetinizi bu platformda.