1
Özlem is completely dissatisfied with the result

Deichmann Store Sells Defective Puma Sneakers

profile
Özlem
February 08, 2024 7:20 pm
94

I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in for a 10-day inspection, which I did. However, the expert's verdict was that there was no manufacturing defect. But what user error could there possibly be when you trust a reputable store like Deichmann and opt for a brand like Puma, paying a significant amount? It's incomprehensible that they refuse to exchange the clearly defective shoes. I intend to escalate the matter to the Consumer Arbitration Board. Instead of spending so much money on shoes, I wore them only three times, I could have bought them from the market.

February 10, 2024 10:07 am (1 day after complaint)
Özlem
Özlem
February 14, 2024 10:31 pm

In that case, if your product is being sold as a fake Puma and it hasn't come to you for inspection, then who is the expert deciding on this?

profile-icon
To be able to comment, or .

Comments

Yunus
Yunus

Siz PUMA ya şikayette bulunmuşsunuz. DEICHMANN ‘a iletmeniz lazım şikayetinizi bu platformda.

What do you think?

Similar Complaints

1
Hilal is completely dissatisfied with the result

Puma Shoes Fall Apart After Just 2 Wears! The Sole Is Separating

profile
Hilal
June 10, 2023 2:20 pm
238
Puma Shoes  Fall Apart After Just 2 Wears! The Sole Is Separating
Puma Shoes  Fall Apart After Just 2 Wears! The Sole Is Separating

Puma Sneakers Quality Issue - Product Opened Twice, No Resolution

profile
Nadire
March 03, 2024 10:36 pm
86
Puma Sneakers Quality Issue - Product Opened Twice, No Resolution
Puma Sneakers Quality Issue - Product Opened Twice, No Resolution
Report a Similar Issue