My Puma Shoes Fell Apart Within a Year
The Puma shoes I bought in April 2023 irritated me as the left toe ripped off before the first year was over, and the inside heels of both sets were severely worn. Puma denied any manufacturing flaws, even when we contacted them for inspection. Afterwards, I requested a heel inspection, which Puma confirmed. Nevertheless, I have yet to receive a reply, and it's been more than 30 days. Despite calling customer support twice, no action has been performed. I have been unable to wear the shoes for approximately 1.5 months, and all of these requests were submitted before the one-year milestone.
Dear Customer, We are sorry for the negative experience you have had. Your request has been forwarded to our relevant departments, and our Customer Service will contact you during the day at the phone number . For any opinions, complaints, and suggestions, you can reach our Customer Service via the phone number and the email address . We wish you happy days as PUMA Turkey.
Dear Customer, As PUMA, our top priority is to provide you with the best shopping experience and ensure maximum customer satisfaction. In this context, the complaint you have submitted to us has been meticulously reviewed by our relevant departments. The review process regarding your request has been completed, and the procedures and information related to the matter have been communicated to you through our Customer Service. To evaluate the service you received, you can fill out the relevant survey on Şikayet Var, and for suggestions and feedback, you can reach our Customer Service. PUMA Turkey wishes you happy days.
