Puma Shoe Order Gone Wrong
I ordered Puma shoes from Koray Spor, but my experience was disappointing. They developed openings after only one month of use. I returned the shoes to the company for inspection because I was concerned about their quality. Despite the passage of 45 days and multiple attempts to contact them via WhatsApp, I received no response. I decided to take the matter to the Consumer Arbitration Board and even considered sending them a formal notice via notary. I plan to recoup not only the cost of the shoes but also the notary fees incurred as a result of the situation. I am determined to stand up for my rights and inform my friends and acquaintances about my unfortunate experience with Koray Spor. It's unfortunate that such careless companies exist, and I'm currently drafting a complaint letter to Puma's headquarters to bring attention to the problem.
Dear Customer, We are sorry for the negative experience you have had. For purchases from different companies whose invoices are not issued by PUMA Turkey, the review processes are conducted by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the relevant company's stores and customer service to get detailed information regarding your request. For any opinions, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
