I have been using my Philips MG5730/15 Multigroom 5000 grooming set for a long time and had always been very satisfied with its performance until today. However, the device suddenly stopped working without any warning — no loss of power, no unusual noise, and no signs of malfunction. It simply shut down and has not turned back on since. Because the warranty period had already expired, I did not have the opportunity to take it to an authorized service center. Due to my limited resources, I attempted to repair it myself with the tools I have, but unfortunately, the device came apart during the process and became completely unusable. After this happened, I searched online and found many similar reports from other users of this model experiencing sudden shutdowns or motor/cable-related failures. This made me feel that the issue may be more common than expected, which was disappointing to see. I am a disabled student with very limited financial means, and at the moment, I am not in a position to purchase a new grooming set. To help resolve my situation and to maintain my trust in your brand, I kindly request your support in providing the same model or a similar Philips grooming set free of charge as a gesture of goodwill. I would be sincerely grateful for any assistance you can offer regarding this matter. Kind regards, Mehmet Salih Işık
I purchased a Philips hx 685t electric toothbrush with serial number 200709-1c from an online website on December 9, 2020, for 1050 TL (which was equivalent to approximately 140 dollars at that time). However, within the last 6 months, its performance has significantly deteriorated, and I'm no longe...
I bought the Philips Mg7950/15 wet and dry shaving set on July 22, 2024. I noticed that it was used but I didn't care. It may have come from a return. I used it 3 times and there was no problem. However, I used it for the first time in the shower on September 8. After I was done, I separated the mac...
On November 25, 2022, I purchased a Philips 5000 shaver, but when I opened it to clean the swivel heads, one of them had split from the weld on the cutting section. This is obviously a manufacturing flaw, not my responsibility. When I went to the Philips office to get it fixed, they informed me that...
I recently purchased the Philips MG3710 personal grooming device, and to my dismay, it has turned into an absolute nightmare. This supposedly advanced grooming tool, designed to enhance personal care, has transformed into a cacophony resembling the roar of a tractor. It's not just a minor inconvenie...
About a year ago, I purchased the Philips Lumea laser hair removal device as a gift for my spouse. It initially worked fine, but in May 2025, the device malfunctioned and stopped emitting flashes. I brought it to the Philips authorized service center in Bergama, operated by a company called Sönmez E...
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