On March 19, after a Pegasus flight to Frankfurt, I noticed upon receiving my luggage that my suitcases were severely damaged and that some of my belongings were missing. Due to the damage to my luggage and the stolen items, I suffered a financial loss estimated between $652 and $787. I immediately...
On 01.03.2026, I purchased a ticket from Pegasus Airlines for the Trabzon–Çukurova flight dated 24.03.2026 with PNR code 1RRPN5, and I also paid an additional fee to receive SMS notifications. However, I did not receive any SMS notification regarding this reservation. When we called customer service...
I would like to report an issue I experienced on Pegasus Airlines’ London–Izmir flight on March 4, 2026. Despite the long flight duration and the extended time spent at the airport, I learned that passengers are not provided with free water on international flights, and that water is only available ...
On March 23, 2026, during my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Zurich (ZRH) under booking reference 1T7BPQ, I was unfairly charged for baggage at the gate despite having unused baggage allowance included in my ticket. My ticket clearly included 20 kg of checked baggage, a 10 kg ca...
On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage never arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that...
On my March 9, 2026 flight (PC1251) from Istanbul to Amsterdam, I was forced to pay an unfair additional baggage fee due to issues with Pegasus’s airport kiosk and staff. Even though I purchased my ticket and baggage allowance through ETS, the kiosk did not recognize my baggage allowance and would n...
On March 14, 2026, at around 4:15 p.m., while I was paying an excess baggage fee at the Pegasus counter at Sabiha Gökçen Airport, the POS device gave an error during the transaction. Despite that, $27 was still charged to my account. I immediately informed the Pegasus staff at the counter, but I was...
I purchased a baggage allowance for Pegasus flight PC351 on February 27, 2026, but due to an error in their system, my baggage allowance did not appear in my reservation. I spent hours over two days dealing with customer service, and in the end they told me that I needed to purchase the baggage allo...
Our Pegasus Airlines flight PC979 from Sabiha Gökçen to Berlin on February 5, 2026, was diverted to Hannover Airport due to bad weather instead of landing in Berlin. Although the pilot and cabin crew announced during the flight that Pegasus staff would assist us, there were no Pegasus representativ...
My Pegasus flight PC3517 from Elazığ to Antalya on January 23, 2026, was canceled by Pegasus due to “operational reasons.” After receiving an SMS notification at 04:35 AM on January 23, 2026, I completed the ticket cancellation process as instructed. However, despite a significant amount of time p...
On 22 February 2026, I travelled on Pegasus flight PC 630 from Istanbul Sabiha Gökçen Airport to Sharm El Sheikh, scheduled at 11:40. Although the airline ticket was not purchased by me, Pegasus employees acted on the assumption that I had personally bought the ticket and was fully aware of all rela...
On January 15, 2026, at 8:40 PM, I had a Pegasus Airlines flight from Konya Airport to Istanbul Sabiha Gökçen Airport with PNR code 1Y3LDP. I arrived at the airport two hours before the scheduled departure time. Even though passengers were still boarding the plane and the stairs were still in place,...
I travelled with Pegasus Airlines under PNR 13H2Z7 on flights PC389 from Moscow Vnukovo to Istanbul Sabiha Gökçen on 26 August 2025 and PC261 from Istanbul Sabiha Gökçen to Podgorica on 27 August 2025, with three adult passengers on this booking. During this journey, my checked baggage was damaged. ...
I purchased a ticket for the February 11, 2026 SAW–RTM flight with Pegasus using PNR number 1LPBN8, redeeming a total of 29,760 BolPoints. Later, I decided to cancel the flight myself. When I called customer service, I was told that the ticket could not be changed over the phone, but it could be ca...
On February 11, 2026, I was booked on a Pegasus Airlines flight from İzmir to Sharm with PNR code 1FWUV4, boarding group C, number 57, scheduled to depart at 10:30 AM. At the airport, I was clearly informed that I did not have cabin baggage allowance and that my ticket only included checked baggage...
On 19.01.2026, during my Pegasus flight PC2794 from Istanbul Sabiha Gökçen to Samsun, I experienced a series of serious problems starting from the check‑in process and continuing until the completion of my journey. Although my reservation was confirmed under PNR 1KSG52, I could not complete check‑in...
I purchased airline tickets from Pegasus Airlines on February 9 for travel from Adana to Istanbul and then Istanbul to Barcelona, with return flights on February 12 from Barcelona to Sabiha Gökçen and Sabiha Gökçen to Çukurova. The total cost of the tickets was approximately 19,000 TL (about $660 US...
After my PC1894 Gaziantep–Ercan flight on January 30, 2026, I noticed that the zipper on my suitcase was broken when I collected my baggage. There was no such issue before the flight, but after the flight the zipper became unusable, making it impossible to open and close the suitcase normally. I imm...
On 26.01.2026 at 18:20, I travelled with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Izmir Adnan Menderes Airport, seated in 22F. As a precaution against loss, I photographed the tag of the baggage I checked in before handing it over. At the end of my journey, when I collected my suitcas...
I experienced serious inconvenience during my Pegasus Airlines journey on November 28, 2025, which was scheduled as a Konya – Sabiha Gökçen – Edremit connecting trip. Because flight PC2703, which was supposed to depart from Konya at 09:50, was delayed by approximately three hours, I missed my connec...
I purchased an airline ticket from Pegasus Airlines. When I arrived at the airport, my baggage was checked, and my ticket was issued, but then I was told that the flight had been canceled just 1.5 hours before departure. Without even offering an apology, they directed us to the customer service desk...
I traveled with Pegasus Airlines on January 28 on the Vienna–Ankara Esenboğa flight (PC1674). I am currently in Ankara, but my luggage was left behind in Vienna and has not been delivered to me for three days. In my missing bag are not only personal belongings but also my child’s medications and for...
On 28.01.2026 at Düsseldorf Airport, at boarding gate C54 for my Pegasus flight, I had a very upsetting experience with one of your employees. During the boarding process, the staff member made an insulting statement, saying “If dogs could pray, it would rain bones.” I found this remark extremely di...
On January 5, 2026, I traveled with my family of three on Pegasus Airlines from Casablanca to İzmir with a connection via Sabiha Gökçen Airport. Our flight with ticket number L189RD was scheduled to depart at 1:45 AM, but it took off about 50 minutes late at 2:30 AM. Upon landing at Sabiha Gökçen A...
Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.