I’ve tried submitting a complaint through Pegasus Airlines' "Write to Us" section, but it just stalls with a "Simply dream of flying" message. What do I need to do to solve this problem?

On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage never arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that...

On January 15, 2026, at 8:40 PM, I had a Pegasus Airlines flight from Konya Airport to Istanbul Sabiha Gökçen Airport with PNR code 1Y3LDP. I arrived at the airport two hours before the scheduled departure time. Even though passengers were still boarding the plane and the stairs were still in place,...

On February 11, 2026, I was booked on a Pegasus Airlines flight from İzmir to Sharm with PNR code 1FWUV4, boarding group C, number 57, scheduled to depart at 10:30 AM. At the airport, I was clearly informed that I did not have cabin baggage allowance and that my ticket only included checked baggage...

On 19.01.2026, during my Pegasus flight PC2794 from Istanbul Sabiha Gökçen to Samsun, I experienced a series of serious problems starting from the check‑in process and continuing until the completion of my journey. Although my reservation was confirmed under PNR 1KSG52, I could not complete check‑in...

On 28.01.2026 at Düsseldorf Airport, at boarding gate C54 for my Pegasus flight, I had a very upsetting experience with one of your employees. During the boarding process, the staff member made an insulting statement, saying “If dogs could pray, it would rain bones.” I found this remark extremely di...

On January 5, 2026, I traveled with my family of three on Pegasus Airlines from Casablanca to İzmir with a connection via Sabiha Gökçen Airport. Our flight with ticket number L189RD was scheduled to depart at 1:45 AM, but it took off about 50 minutes late at 2:30 AM. Upon landing at Sabiha Gökçen A...

On January 18, 2025, my family and I experienced a serious inconvenience while traveling on Pegasus Airlines flight PC636 from Sabiha Gökçen to Sharm El-Sheikh. Our flight was delayed by approximately 3.5 hours, and for nearly 3 hours of that delay, we were forced to wait inside the aircraft without...

On Pegasus Airlines flight PC-954 from Geneva to Istanbul (GVA–SAW) on 21 January 2026, I purchased seats 1D, 1E, and 1F in the first row weeks in advance, paying an additional fee so that I could travel together with my wife and my son with extra legroom. At check-in, I was informed that, due to ai...

On 5 January 2026, I was scheduled to fly with Pegasus on flight PC332 from Budapest to Sabiha Gökçen (SAW) under booking reference 1HZV81. This flight was delayed for approximately 12 hours, which caused serious disruption to my travel plans and considerable inconvenience. During this long delay, P...

I purchased my Pegasus Airlines tickets in advance in September for the 16 January Van–Sabiha Gökçen and 31 January Sabiha Gökçen–Van flights in order to avoid price increases as the travel dates approached. However, approximately 17 days before the flight, my 16 January Van–Sabiha Gökçen flight (PN...

On 28.12.2025, during my Pegasus flight PC 2679, there was approximately a one-hour delay, and throughout this period no information or explanation was provided by Pegasus. I waited without any clear announcement or guidance, which caused both time loss and serious inconvenience. Due to this delay, ...

I received a promotional email from Pegasus Airlines regarding a 40% discount campaign valid until November 28, for flights to Scandinavian countries between January 13 and March 12. Although I carefully reviewed all campaign conditions and selected flights that fully comply with these terms, the di...

On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted war...

On October 4, 2025, my Pegasus flight PC311 from Batumi to Sabiha Gökçen was delayed by eight hours. A day before the flight, I received a message stating that there would be a delay due to operational reasons. However, Pegasus later claimed the delay was caused by weather conditions, even though th...

On October 26, 2025, I purchased a ticket through your Pegasus app for the flight from Izmir ADB to SAW with PNR number 1dfqrq. While waiting in line to board, an employee named S**** Ö* with ID number 17360, along with a female employee with ID number 25374 who completely refused to give her name, ...

My son, Sayed Daoud Z***, born on 29.11.1994, and I booked our tickets through Kiwi.com to travel from Copenhagen Airport to Afghanistan. We were scheduled to fly with Pegasus Airlines, flight PC1074 from Copenhagen to Istanbul, then from Istanbul to Sharjah/Dubai on flight PC746 on 30.09.25, and fr...

On October 5, 2025, I tried to use the Pegasus Airlines online check-in system for my 7:15 a.m. Sabiha Gökçen – Antalya flight (PNR: 1BZJE3). However, every time I clicked “Continue,” the system froze and the process would not complete. I also tried using different devices and browsers, but the same...

On September 17, 2025, I arrived at Antalya Airport at 10:30 AM for my Pegasus flight PC 2007 to Istanbul Sabiha Gökçen. Despite being on time, I faced an unexpected issue during check-in. The staff asked whether I had already checked in, but due to a system failure, I was unable to complete the pro...

On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...

On December 16, 2023, I contacted Pegasus customer service by phone to purchase a ticket for a London–Istanbul flight. Between 17:00–18:00, I paid with my credit card for the ticket with PNR number SQ6H4A. However, within two hours, the ticket price was increased from 160 GBP to 832 GBP. I spoke wit...

I checked in online for my Pegasus flight PC2675 from Ankara Esenboğa Airport on November 8, 2025, at 12:40. The time to enter the gate on my ticket was 12:45 and the time to leave was 13:00. When I asked the right people for the firearm delivery form, they told me they weren't processing it and tha...

I experienced a delay of over 8 hours on my international flight with Pegasus, which took place at night. Due to this delay, I arrived late at my hotel, my work was negatively impacted, and I incurred an unnecessary hotel expense for one night. Despite submitting a compensation claim, I have not rec...

On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...

I purchased a round-trip domestic flight from Pegasus Airlines, expecting a smooth travel experience. However, during the online check-in process for the return leg of the trip, I encountered an error message stating “passport error.” This is completely illogical for a domestic flight within Turkey,...

Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...