I’ve tried submitting a complaint through Pegasus Airlines' "Write to Us" section, but it just stalls with a "Simply dream of flying" message. What do I need to do to solve this problem?

On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted war...

On October 4, 2025, my Pegasus flight PC311 from Batumi to Sabiha Gökçen was delayed by eight hours. A day before the flight, I received a message stating that there would be a delay due to operational reasons. However, Pegasus later claimed the delay was caused by weather conditions, even though th...

On October 26, 2025, I purchased a ticket through your Pegasus app for the flight from Izmir ADB to SAW with PNR number 1dfqrq. While waiting in line to board, an employee named S**** Ö* with ID number 17360, along with a female employee with ID number 25374 who completely refused to give her name, ...

My son, Sayed Daoud Z***, born on 29.11.1994, and I booked our tickets through Kiwi.com to travel from Copenhagen Airport to Afghanistan. We were scheduled to fly with Pegasus Airlines, flight PC1074 from Copenhagen to Istanbul, then from Istanbul to Sharjah/Dubai on flight PC746 on 30.09.25, and fr...

On October 5, 2025, I tried to use the Pegasus Airlines online check-in system for my 7:15 a.m. Sabiha Gökçen – Antalya flight (PNR: 1BZJE3). However, every time I clicked “Continue,” the system froze and the process would not complete. I also tried using different devices and browsers, but the same...

On September 17, 2025, I arrived at Antalya Airport at 10:30 AM for my Pegasus flight PC 2007 to Istanbul Sabiha Gökçen. Despite being on time, I faced an unexpected issue during check-in. The staff asked whether I had already checked in, but due to a system failure, I was unable to complete the pro...

On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...

On December 16, 2023, I contacted Pegasus customer service by phone to purchase a ticket for a London–Istanbul flight. Between 17:00–18:00, I paid with my credit card for the ticket with PNR number SQ6H4A. However, within two hours, the ticket price was increased from 160 GBP to 832 GBP. I spoke wit...

I checked in online for my Pegasus flight PC2675 from Ankara Esenboğa Airport on November 8, 2025, at 12:40. The time to enter the gate on my ticket was 12:45 and the time to leave was 13:00. When I asked the right people for the firearm delivery form, they told me they weren't processing it and tha...

I experienced a delay of over 8 hours on my international flight with Pegasus, which took place at night. Due to this delay, I arrived late at my hotel, my work was negatively impacted, and I incurred an unnecessary hotel expense for one night. Despite submitting a compensation claim, I have not rec...

On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...

I purchased a round-trip domestic flight from Pegasus Airlines, expecting a smooth travel experience. However, during the online check-in process for the return leg of the trip, I encountered an error message stating “passport error.” This is completely illogical for a domestic flight within Turkey,...

Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...

On July 1st, 2025, I traveled to Cyprus with Pegasus Airlines and rented a car through the Pegasus app by selecting Cyprus Airport as the pick-up location under the “Additional Services” section. I chose one of the several companies they offered and made a five-day reservation. However, when I arriv...

On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...

Pegasus Airlines has announced that for flights to the UK, they will only accept checked baggage starting three hours before departure. We arrived at the airport early to drop off our luggage and access the lounge, but due to Pegasus’s arbitrary procedure, we weren’t allowed to check in or leave our...

For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...

In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...

I’m writing to express my deep frustration with the severe communication issues I’ve experienced with Pegasus Airlines’ customer service and live support channels. I’ve tried multiple times to reach someone regarding a problem with my flight, but each attempt has been met with complete silence—no li...

I had one of the most frustrating travel experiences with Pegasus Airlines due to their broken online check-in system. A few hours before my flight, I attempted to check in online as instructed. Despite entering my PNR number correctly, the system failed to recognize it. I tried multiple times but h...

Hello, I purchased a Pegasus Airlines flight ticket through Obilet, expecting a smooth travel experience. However, I was completely let down. When I tried to check in online, the system did not allow me to proceed. I assumed I could handle it at the airport, so I arrived 40 minutes before the flight...

I had one of the most frustrating and humiliating travel experiences of my life thanks to Pegasus Airlines’ manipulative kiosk system at the airport. The self-check-in kiosks are clearly designed to pressure passengers into purchasing extra services. If you try to skip the upsell screen and proceed ...

I am absolutely fed up with Pegasus Airlines and their shady overbooking practices. They sold more tickets than there were seats on the flight and canceled my booking without proper notice or a real solution. As some sort of compensation, they issued me a “gift ticket” and told me I could use it whe...

On May 21, 2025, I made a reservation with Pegasus Airlines for a return flight from Geneva to Istanbul for five people. The booking went through, my payment was confirmed, but I never received the e-tickets via email. It’s been days, and despite emailing customer support, I still haven’t received a...

I bought my flight ticket with PNR GJN5Y3 for ₺2600 yesterday, just after the earthquake on April 23rd, and even at the last minute on the flight day of April 24th, the ticket price was ₺1550. Pegasus Airlines took advantage of our situation as earthquake victims. I find it very upsetting that a com...