On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage never arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that the report must be made via an application. During self-drop luggage check-in, no luggage tag was provided to me, which made the situation even more stressful and complicated. Eventually I managed to file the lost luggage report through the Pegasus app, and I was given the reference number NCEPC10006. Despite this, no one from Pegasus has contacted me so far. I have tried different ways to reach the company but I have not received any update or assistance about the status or location of my luggage. The suitcase contains personal belongings such as a bag, shoes, clothes and toiletries with an approximate total value of 5,000 Euros. This loss has caused me both financial damage and serious inconvenience during my trip. In addition to the loss risk itself, I have had to make additional expenses to replace essential items during this period. Following the report in the app, I also submitted written complaints and applications on 20.03.2026, 21.03.2026 and 22.03.2026, yet still have not received any meaningful response. I request that my luggage be urgently located and delivered to me as soon as possible, and that all my expenses arising from this period be compensated. I also expect a clear and written explanation from Pegasus regarding how this situation occurred and why I was left without support for so long.
On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report ...
Pegasus Airlines lost my two large suitcases during my flight from Istanbul to Cidde on 06.08.2024 at 21:10, and the whole ordeal has been an absolute nightmare. Creating a report proved to be quite challenging as a result of their website experiencing technical issues and their lack of responsivene...
On 26.01.2026 at 18:20, I travelled with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Izmir Adnan Menderes Airport, seated in 22F. As a precaution against loss, I photographed the tag of the baggage I checked in before handing it over. At the end of my journey, when I collected my suitcas...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
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