Pegasus - Lost Item And Terrible Customer Service
On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage never arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that the report must be made via an application. During self-drop luggage check-in, no luggage tag was provided to me, which made the situation even more stressful and complicated. Eventually I managed to file the lost luggage report through the Pegasus app, and I was given the reference number NCEPC10006. Despite this, no one from Pegasus has contacted me so far. I have tried different ways to reach the company but I have not received any update or assistance about the status or location of my luggage. The suitcase contains personal belongings such as a bag, shoes, clothes and toiletries with an approximate total value of 5,000 Euros. This loss has caused me both financial damage and serious inconvenience during my trip. In addition to the loss risk itself, I have had to make additional expenses to replace essential items during this period. Following the report in the app, I also submitted written complaints and applications on 20.03.2026, 21.03.2026 and 22.03.2026, yet still have not received any meaningful response. I request that my luggage be urgently located and delivered to me as soon as possible, and that all my expenses arising from this period be compensated. I also expect a clear and written explanation from Pegasus regarding how this situation occurred and why I was left without support for so long.
