I traveled with Pegasus Airlines on January 28 on the Vienna–Ankara Esenboğa flight (PC1674). I am currently in Ankara, but my luggage was left behind in Vienna and has not been delivered to me for three days. In my missing bag are not only personal belongings but also my child’s medications and formula. Even though I clearly explained that my child has a genetic condition and that these medications have no equivalent available in Turkey, my situation has not been resolved. Despite the life-critical importance of these medications, I have been unable to reach the company either by phone or email, and getting through to customer service is nearly impossible. I have been left in an extremely difficult position both regarding my child’s health and our basic daily needs. I urgently demand that my luggage be located and delivered to my address in Ankara as soon as possible, and that this serious hardship I have experienced be properly addressed.
I'm writing to let Pegasus Airlines know how upset I am that they lost my luggage on my flight from Italy to Turkey. I've been here for three days now, and I'm still waiting for my luggage to be found and given back to me. So far, nothing has happened. All of my personal and tech items, including th...
On July 21, I flew from Istanbul to Hamburg with Pegasus Airlines, flight number PC 1043. When I arrived in Hamburg, I was shocked to find that my luggage never arrived. I waited around the baggage claim area for hours, but it was nowhere to be found. What made the situation worse was that no one a...
On August 4th, I flew from Sabiha Gökçen to Athens on flight PC1193. Upon arrival, we realized that 80% of the passengers' luggage, including mine, had not been loaded onto the plane and was left behind at Sabiha Gökçen Airport. My luggage contained essential daily medication, which I need regularly...
On June 5th, I flew with Pegasus Airlines on flight pc1744 from Warsaw to Ankara Esenboğa. After landing at Ankara airport, I learned that the luggage I had checked in with the airline was lost. I contacted the airline's ground services and filed a report. They informed me that if found within 21 da...
On my Pegasus flight from Istanbul Sabiha Gökçen to Malatya with PNR number 1A6JLF for three passengers, my suitcase was lost and has still not been delivered even after three days. Inside my suitcase were the keys to my home, my clothes, and gifts. Since I do not have my keys, I cannot return home ...
Comments