Stranded As A Stand‑By: Pegasus Denies Passenger Rights

On 19.01.2026, during my Pegasus flight PC2794 from Istanbul Sabiha Gökçen to Samsun, I experienced a series of serious problems starting from the check‑in process and continuing until the completion of my journey. Although my reservation was confirmed under PNR 1KSG52, I could not complete check‑in at the kiosks and was repeatedly misdirected between the Supervisor and Check‑in counters. This caused a significant loss of time and unnecessary stress at the airport. Despite holding a valid ticket, I was later informed without any prior notice that my seat had been sold to another passenger and that I had been placed in “stand‑by” status. I was not properly informed of my legal rights at this stage, nor was I provided with clear, written documentation about the reasons for this situation. Being left in stand‑by despite a confirmed reservation and then denied boarding to my original flight caused me serious inconvenience. As an alternative, I was offered a later Pegasus flight, PC2796, scheduled for 22:30. I accepted this flight in order to be able to travel; however, this flight was also delayed and departed at around 23:50. In addition, I was assigned seats in the emergency exit row on this alternative flight, which further increased my discomfort and negatively affected my travel experience after everything I had already gone through. When I requested the Denied Boarding Compensation to which I am entitled under SHY‑YOLCU regulations, Pegasus staff at the airport refused to make the payment and did not resolve the issue on the spot. Instead, I was told to seek my rights through the Consumer Arbitration Committee or a lawyer. This approach, coming on top of the operational errors and misdirection during check‑in, made me feel that my passenger rights were not respected. In light of all these events, I request that Pegasus immediately pay the Denied Boarding Compensation required under SHY‑YOLCU regulations for domestic flights (100 Euro equivalent in Turkish Lira), refund my ticket in full, and recognize my other entitlements arising from passenger rights for this incident. I also expect acknowledgment of the additional damages I suffered due to the delay of the alternative flight and the assignment of emergency exit seats, as well as a formal written apology for the operational mistakes and inadequate handling of my case at the airport.