I have a flight booked with Pegasus Airlines, but my luggage exceeds the allowance stated on my ticket, how can I resolve this without paying extra?

On my March 9, 2026 flight (PC1251) from Istanbul to Amsterdam, I was forced to pay an unfair additional baggage fee due to issues with Pegasus’s airport kiosk and staff. Even though I purchased my ticket and baggage allowance through ETS, the kiosk did not recognize my baggage allowance and would n...

On March 14, 2026, at around 4:15 p.m., while I was paying an excess baggage fee at the Pegasus counter at Sabiha Gökçen Airport, the POS device gave an error during the transaction. Despite that, $27 was still charged to my account. I immediately informed the Pegasus staff at the counter, but I was...

On 22 February 2026, I travelled on Pegasus flight PC 630 from Istanbul Sabiha Gökçen Airport to Sharm El Sheikh, scheduled at 11:40. Although the airline ticket was not purchased by me, Pegasus employees acted on the assumption that I had personally bought the ticket and was fully aware of all rela...

On February 11, 2026, I was booked on a Pegasus Airlines flight from İzmir to Sharm with PNR code 1FWUV4, boarding group C, number 57, scheduled to depart at 10:30 AM. At the airport, I was clearly informed that I did not have cabin baggage allowance and that my ticket only included checked baggage...

On 10 December 2025, I travelled with Pegasus Airlines on flight PC972 from Stuttgart Airport to Istanbul Sabiha Gökçen Airport, under PNR code 12XMH3. Before the flight, via the Pegasus mobile application, I purchased 5 kg of additional baggage allowance using my BolBol points and another 5 kg usin...

I am writing to report my deep dissatisfaction with Pegasus, particularly regarding my most recent flight with reservation number 1ACG5K and the overall decline in service quality I have experienced on my last three flights. On the latest flight, there was a delay of around 45 minutes and as of 11:4...

On 30.11.2025, before my PC2771 Rize–Artvin to Istanbul Sabiha Gökçen flight, I experienced a very disturbing incident with your Pegasus ground staff at Rize–Artvin Airport. We were a total of six people traveling as a family, and we had only one cabin-size suitcase within standard measurements. Dur...

On November 11, 2025, at 03:15, during our Pegasus Airlines flight from Medina to Istanbul, my family of eight experienced a serious issue regarding our cabin baggage. Although we had a total of seven cabin bags, we were told that our tickets did not include cabin baggage allowance and were not allo...

I want to purchase extra baggage allowance for my Pegasus flight ticket, but I am unable to do so in any way—neither by using my BolBol points nor with my credit card. The call center, on the other hand, is quoting a price four times higher. If customers can’t use this system to make such purchases,...

On October 24, 2025, I traveled on Pegasus flight PC1034 from Hannover to Sabiha Gökçen. Upon arrival, when I collected my luggage, I noticed that the legs of my medium-sized Nippon suitcase were broken. Although I had purchased additional insurance for my baggage, I did not file a report at the air...

On November 4, 2025, at 16:12, I experienced a serious issue at the Pegasus ticket sales and baggage drop counter at Ercan Airport in Cyprus. During my ticket process, I was given a specific time to check in my luggage and was told to return at that time. However, when I returned, I was told I had t...

On October 26, 2025, I purchased a ticket through your Pegasus app for the flight from Izmir ADB to SAW with PNR number 1dfqrq. While waiting in line to board, an employee named S**** Ö* with ID number 17360, along with a female employee with ID number 25374 who completely refused to give her name, ...

On Wednesday, October 22, during my international flight from Istanbul to Batumi with Pegasus Airlines, I purchased tickets and extra baggage allowance for both myself and my daughter (PNR: 14GV2Z). However, my daughter was not allowed to board because her ID lacked a photo, and she had to stay in T...

On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...

On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...

During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the r...

On my Pegasus flight from Istanbul Sabiha Gökçen to Malatya with PNR number 1A6JLF for three passengers, my suitcase was lost and has still not been delivered even after three days. Inside my suitcase were the keys to my home, my clothes, and gifts. Since I do not have my keys, I cannot return home ...

Dear Pegasus Representatives, On September 17, 2025, I experienced serious inconvenience on your PC2281 Dalaman – Istanbul Sabiha Gökçen flight. Although I have traveled many times with the same cabin-size suitcase—purchased and sold as cabin-compatible—your staff refused to allow me to bring it o...

I had a very bad experience with Pegasus Airlines. I was flying from Tbilisi to Berlin via Istanbul, and they forced me to check in both my carry-on bags, saying the flight was crowded. When I arrived home, one of my bags did not arrive. I opened a case at the Lost and Found office in Berlin Airport...

Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...

On September 18, 2025, during my Pegasus flight from Istanbul Sabiha Gökçen to Kahramanmaraş, I encountered serious issues at the self-service kiosk system. While attempting to check in my luggage, the machine repeatedly failed during both the weighing process and tag scanning, preventing me from co...

On September 18, 2025, during my Pegasus flight PC3015 from Izmir to Adana, I experienced extremely unprofessional and disrespectful treatment from a staff member at the identity check. The agent suddenly blocked my way, shouting loudly in front of everyone: “You have three pieces of luggage; we ca...

On September 11, 2025, I traveled on a connecting route from Ankara to Istanbul with a* and then from Istanbul Sabiha Gökçen to Düsseldorf on Pegasus flight PC1005. I purchased my ticket through a travel agency. While my first flight included a hand luggage allowance, my Pegasus flight apparently di...