I want to cancel my flight booking with Pegasus Airlines, how can I get a refund?

I purchased a Comfort Flex class ticket from Pegasus Airlines for the Sabiha Gökçen – Paris Orly flight on April 21, 2026, at 1:25 p.m. I specifically paid extra for this ticket class to avoid any penalties or deductions in case of cancellation. However, today, when I canceled my ticket through the...

I purchased a Jeddah–Istanbul flight ticket scheduled for March 24 at 09:20 via the Pegasus mobile application on Apple and later made a change to this ticket through the same channel. After the change, Pegasus confirmed that my ticket was active and valid. However, when I arrived at Jeddah Airport,...

On 01.03.2026, I purchased a ticket from Pegasus Airlines for the Trabzon–Çukurova flight dated 24.03.2026 with PNR code 1RRPN5, and I also paid an additional fee to receive SMS notifications. However, I did not receive any SMS notification regarding this reservation. When we called customer service...

I purchased a baggage allowance for Pegasus flight PC351 on February 27, 2026, but due to an error in their system, my baggage allowance did not appear in my reservation. I spent hours over two days dealing with customer service, and in the end they told me that I needed to purchase the baggage allo...

My Pegasus flight PC3517 from Elazığ to Antalya on January 23, 2026, was canceled by Pegasus due to “operational reasons.” After receiving an SMS notification at 04:35 AM on January 23, 2026, I completed the ticket cancellation process as instructed. However, despite a significant amount of time p...

On January 15, 2026, at 8:40 PM, I had a Pegasus Airlines flight from Konya Airport to Istanbul Sabiha Gökçen Airport with PNR code 1Y3LDP. I arrived at the airport two hours before the scheduled departure time. Even though passengers were still boarding the plane and the stairs were still in place,...

I purchased a ticket for the February 11, 2026 SAW–RTM flight with Pegasus using PNR number 1LPBN8, redeeming a total of 29,760 BolPoints. Later, I decided to cancel the flight myself. When I called customer service, I was told that the ticket could not be changed over the phone, but it could be ca...

On 19.01.2026, during my Pegasus flight PC2794 from Istanbul Sabiha Gökçen to Samsun, I experienced a series of serious problems starting from the check‑in process and continuing until the completion of my journey. Although my reservation was confirmed under PNR 1KSG52, I could not complete check‑in...

I experienced serious inconvenience during my Pegasus Airlines journey on November 28, 2025, which was scheduled as a Konya – Sabiha Gökçen – Edremit connecting trip. Because flight PC2703, which was supposed to depart from Konya at 09:50, was delayed by approximately three hours, I missed my connec...

I purchased an airline ticket from Pegasus Airlines. When I arrived at the airport, my baggage was checked, and my ticket was issued, but then I was told that the flight had been canceled just 1.5 hours before departure. Without even offering an apology, they directed us to the customer service desk...

On January 13, 2026, I attempted to purchase a flight ticket through the official Pegasus Airlines website. During this transaction, a PNR number was generated; however, it was later discovered that the ticket was not actually issued and that only the fare was temporarily frozen. Despite the ticket ...

I purchased three Pegasus Airlines tickets (2 adults and 1 child) on 23 November 2025 for Istanbul–London flights on 12 December 2025 (departure) and 16 December 2025 (return) under PNR: 1HL246, for a total amount of 43,715 TL with the Super Eco fare. On 26 November 2025, after a medical examination...

I was a passenger on Pegasus Airlines flight PC7020 from London Stansted to Antalya, with departure time scheduled for 11:00 and PNR code 1YGABJ. Our flight yesterday under the same PNR was cancelled without any explanation, and today’s 11:00 flight was postponed to 15:30, again without any notifica...

On 28 November 2025, my Pegasus flight PC2406 from Istanbul Sabiha Gökçen Airport to Gaziantep, which was scheduled to depart at 21:00, was delayed by 120 minutes and announced to take off at 23:00. There was no explanation, no information, and no representative available to speak to regarding this ...

I received a promotional email from Pegasus Airlines regarding a 40% discount campaign valid until November 28, for flights to Scandinavian countries between January 13 and March 12. Although I carefully reviewed all campaign conditions and selected flights that fully comply with these terms, the di...

I am 17 years old and was planning to travel to Northern Cyprus with my mother on November 22, and before purchasing the ticket I called both Turkish Airlines and Pegasus customer service to ask which documents were required; in both calls I was clearly told that our new ID cards would be sufficient...

On November 13, 2025, we arrived at the airport on time for our Pegasus flight from Istanbul Sabiha Gökçen to Adana at 15:45. Since we had a cat with us, we could not complete online check-in and were directed by Pegasus staff to the international terminal counters. However, there was no staff at an...

On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...

On November 5, 2025, I purchased an economy class flight ticket from Pegasus Airlines for the Istanbul–Germany route through the Obilet app. On November 6, 2025, more than 14 days before the flight, I canceled my ticket. The PNR number of the ticket is 1FMJEB. I completed the cancellation through th...

On December 16, 2025, my flights PC1136 (ORY–SAW) and PC2204 (SAW–ADB) were canceled by Pegasus after the connection between the flights was cut off. However, I can see that new tickets for the same routes, airports, and similar departure times are currently available for sale at significantly highe...

On September 23, 2025, during Pegasus Airlines flight PC1091 from Sabiha Gökçen to Barcelona, I was not assigned the seat I had previously purchased. Because the aircraft model was changed at the last minute, I was unable to sit in the seat I paid for. I have experienced a similar issue before, and ...

I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...

My son, Sayed Daoud Z***, born on 29.11.1994, and I booked our tickets through Kiwi.com to travel from Copenhagen Airport to Afghanistan. We were scheduled to fly with Pegasus Airlines, flight PC1074 from Copenhagen to Istanbul, then from Istanbul to Sharjah/Dubai on flight PC746 on 30.09.25, and fr...

On October 4, 2025, at 5:28 p.m., I purchased a 20 kg additional baggage allowance for my Pegasus flight (Basel – Istanbul Sabiha Gökçen) scheduled for October 7, 2025, at 6:05 p.m. The purchase was made under booking number 385128146, for a discounted price of ₺591.60 (originally ₺946, with a 40% d...

On September 28, 2025, we experienced a serious issue on the Cologne–Izmir flight with an Ankara connection that we purchased from Pegasus Airlines for my daughter (PNR: 187TKV). Because there were no staff at the Pegasus desk at Cologne Airport, there was a four-minute delay at baggage drop and her...