On 01.03.2026, I purchased a ticket from Pegasus Airlines for the Trabzon–Çukurova flight dated 24.03.2026 with PNR code 1RRPN5, and I also paid an additional fee to receive SMS notifications. However, I did not receive any SMS notification regarding this reservation. When we called customer service to ask whether the ticket purchase had been completed, we were informed that the transaction had timed out, the ticket had not been issued, and the amount would be refunded to my credit card. Despite calling customer service many times until 06.03.2026, my refund was not processed. During this period, since we were told that the first ticket purchase had failed, we bought another ticket on the same route for the Trabzon–Çukurova 11:25 flight dated 28.03.2026 with PNR code 1S4YVE, and thus we ended up with two tickets for the same direction. Later, we saw that the first ticket had in fact been issued and that two tickets and two SMS fees had been charged to us. Although ₺29.90 was charged per SMS, no SMS notification was sent for either of these reservations. The SMS fees are not invoiced separately; the tickets were created through the Pegasus system and no additional invoice or document apart from these electronic tickets was provided to me. Due to the incorrect information provided by customer service regarding the reservation with PNR 1RRPN5 and the SMS service that was never delivered, I have suffered a loss because of the unused ticket and the SMS fees for a service I did not receive. I request that the fee of the unnecessary second ticket and the amounts collected for the undelivered SMS notifications, related to my reservations with PNR codes 1RRPN5 and 1S4YVE, be fully refunded to me.
On January 13, 2026, I attempted to purchase a flight ticket through the official Pegasus Airlines website. During this transaction, a PNR number was generated; however, it was later discovered that the ticket was not actually issued and that only the fare was temporarily frozen. Despite the ticket ...
On October 9, 2024, I purchased two separate tickets for the Helsinki-Istanbul route scheduled for March 25, 2025, via the Pegasus app—well, at least I thought I did. While the first ticket was successfully booked, I never received a PNR number for the second one, and it does not appear in the app e...
On April 4, 2025, I wanted to buy a ticket from Pegasus Online transactions. When I went to the payment screen, the application gave an error and asked for confirmation again, this error was repeated 3-4 times. Afterwards, I saw that only the price of the ticket with the PNR number ESDSZ7 was fixed ...
My Pegasus flight PC3517 from Elazığ to Antalya on January 23, 2026, was canceled by Pegasus due to “operational reasons.” After receiving an SMS notification at 04:35 AM on January 23, 2026, I completed the ticket cancellation process as instructed. However, despite a significant amount of time p...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
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