On 28.01.2026 at Düsseldorf Airport, at boarding gate C54 for my Pegasus flight, I had a very upsetting experience with one of your employees. During the boarding process, the staff member made an insulting statement, saying “If dogs could pray, it would rain bones.” I found this remark extremely disrespectful and humiliating, especially coming from an employee who is representing the company in front of passengers. After the incident, I sent an email to Pegasus to report what happened, but I have not received any response so far. The lack of feedback has increased my disappointment and made me feel that my complaint is not being taken seriously. I request that a disciplinary action be taken against this employee and that all ticket and baggage fees for the flights issued in her name be refunded. I kindly ask you to investigate this incident, inform me in detail about the outcome, and ensure that similar situations do not occur again. If there is no response to this complaint, I will consider all my written complaints as accepted by you and I will seek my rights through legal channels.
On February 20, 2024, I flew from Düsseldorf to Sabiha Gökçen Airport. My PNR number was PZ1HV5, for the 07:25 flight. I want to report that I was verbally abused by Pegasus staff at Düsseldorf Airport. Additionally, there were no restrictions on cabin baggage for the ticket I purchased before Febru...
Dear Pegasus Airlines, On February 11, 2025, I traveled from Orly Airport on your 11:50 AM flight. As a disabled passenger, I sought assistance during boarding and approached a staff member for guidance. However, instead of offering help, the staff member rudely dismissed me, saying, "Wait in line ...
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
I am filing a complaint against Pegasus Airlines regarding my flight from Germany to Turkey on July 26th, during which the wheel of my suitcase was broken. What's more frustrating is that I haven't been able to reach any responsible personnel, and no one answers the phone. All I am asking for is a ...
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