I purchased a baggage allowance for Pegasus flight PC351 on February 27, 2026, but due to an error in their system, my baggage allowance did not appear in my reservation. I spent hours over two days dealing with customer service, and in the end they told me that I needed to purchase the baggage allowance again. Instead of fixing their mistake, they continued to inconvenience their customer.
As a result, I paid for the baggage allowance a second time. This time it appeared in the system, but now there are two baggage invoices showing on my account even though I only needed 12 kg of baggage allowance, which was the amount I originally purchased.
Even after two weeks, they still have not issued a refund. I have contacted customer service at least six or seven times, but the issue remains unresolved. Please refund my money immediately. I have never experienced such poor customer service in my life.
On February 15, 2024, I tried to use my abundant Pegasus points to get baggage. I spent ₺58 on an extra 20 kg of luggage. On that very day, I found out that the baggage purchase didn't go through in the system, and I received a refund of ₺58. Afterward, I lodged a complaint with Pegasus and included...
On March 13, 2025, I booked a Dubai-Pegasus flight with two different fare types: one Light Package and one Super Eco. My Super Eco ticket included checked baggage, but today, when I checked the Pegasus app, it suddenly shows no checked baggage allowance. Despite already paying for this service, Peg...
I purchased a ticket with Pegasus Airlines under the PNR code 1XTXX4, which clearly includes a 20kg baggage allowance. However, at the airport, I was told that I had no baggage allowance and was forced to pay an additional ₺2000 to check in my luggage. I immediately explained that there must be a m...
On 27.07.2024, I purchased a round-trip international ticket for two from Pegasus Airlines. While booking, I initially selected the Light package, then added the Flex cancellation option, and finally added baggage allowance before completing the purchase. Later, when I needed to change the date of m...
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