Pegasus Airlines Canceled My Flight at the Last Minute and Treated Me Disrespectfully

I purchased an airline ticket from Pegasus Airlines. When I arrived at the airport, my baggage was checked, and my ticket was issued, but then I was told that the flight had been canceled just 1.5 hours before departure. Without even offering an apology, they directed us to the customer service desk at Adnan Menderes Airport. The customer service representatives spoke to us with sighs and dismissive attitudes. Passengers were already victims of the cancellation, having come all the way to the airport, and on top of that, we were forced to endure their rude behavior. Their tone and careless attitude angered people and caused passengers to start raising their voices. At that moment, I spoke to a Pegasus customer service agent on the phone and requested a refund. I was told that the payment would be converted into points and that a cash refund was not possible. I said I would file a complaint and then went back to the airport representative. The representative said, “If they can’t do it, neither can I.” When I became more insistent, they suddenly changed their tone and said, “Let me check,” and then offered a refund of $92 and 4,000 points. In other words, after making us come to the airport, wasting our time and money, and showing no sense of responsibility or embarrassment, they tried to mislead us again instead of helping properly. The transaction that the phone agent said was impossible was only completed after I raised my voice at the airport desk. Instead of apologizing and compensating me properly, they treated us as if their irresponsibility was normal. Clearly, they feel completely secure in their positions, given how careless and disrespectful their behavior was. I will be formally filing complaints with all relevant official authorities about this situation.