On 22 February 2026, I travelled on Pegasus flight PC 630 from Istanbul Sabiha Gökçen Airport to Sharm El Sheikh, scheduled at 11:40. Although the airline ticket was not purchased by me, Pegasus employees acted on the assumption that I had personally bought the ticket and was fully aware of all related warnings, baggage rules, and conditions. Based on this incorrect presumption, I was compelled to pay 50 EUR so that my bag, which was not accepted as a cabin bag, could be placed in the aircraft’s checked baggage hold. This payment of 50 EUR was taken from me on 22 February 2026 at approximately 11:22 at Istanbul Sabiha Gökçen Airport in relation to flight PC 630. I consider this charge unfair and contrary to good customer practice, as it was based on an erroneous assumption about who purchased the ticket and what information I had received. I hereby demand the immediate reimbursement of the 50 EUR paid to Pegasus on 22 February 2026, together with the statutory interest accrued from the date of payment. I request that Pegasus review this incident, correct this mistake, and promptly refund the unjustly collected amount.
On February 11, 2026, I was booked on a Pegasus Airlines flight from İzmir to Sharm with PNR code 1FWUV4, boarding group C, number 57, scheduled to depart at 10:30 AM. At the airport, I was clearly informed that I did not have cabin baggage allowance and that my ticket only included checked baggage...
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On June 12, 2025, I booked Pegasus flights PC2243 (BJY–SAW) and PC1213 (SAW–BGY) with a connecting layover in Istanbul. During the booking, I paid extra for both 20 kg of checked luggage and cabin baggage. My carry-on backpack and cabin-sized suitcase complied with the airline's weight and size limi...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
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