I placed an order with Mango through the mobile application on June 25, with order number ewjdw. Despite a long period of time having passed since the order date, the status in the app still shows “in international transit,” and no delivery has been made to me. Regarding the delay, I only received ...
On January 9, I purchased a jacket from Mango with order number exh721 for $85. For several days now, my order has been showing the status “in international transit” in the system, with no progress at all. During this time, I contacted customer service multiple times, but no explanation was provided...
On November 17, 2025, I bought a matching outfit — a skirt and a knit sweater — from the Mango online store. I paid a total of $95 for the order, and $42 of that was for the knit sweater, which has not yet been delivered. I paid with a credit card, and my order number is etxor1, with the delivery a...
On November 27, I placed an order with the order number euvaqf through the Mango mobile app and paid $120 by credit card. Even though nearly a month has passed, my order has still not been delivered to me. When I contacted Mango customer service about this issue, I was told that the product was comi...
I purchased a pair of pants from Mango’s ANKAmall store in Ankara on 15 October. Although I wore the pants only twice, the fabric dye transferred onto my brand-new shoes each time, leaving permanent stains. The same issue occurred on both occasions, clearly indicating a serious quality or manufactur...
I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I selected size medium, but I received a small size instead. I believe this was related to the discounted sale period, but the product I received does not match the size I ordered. I c...
On 30.11.2025, I placed two separate online orders on Mango’s website during the Black Friday campaign, with order numbers evdem1 and evdgkb. At the time of purchase, all products appeared as in stock, and I specifically shopped to benefit from the campaign prices. In these orders, I purchased a lur...
On 21.11.2025, I purchased a low-waist, wide-leg jean with reference number 17097125 from the Mango Bağdat Caddesi store for $42.27. I wore the product for the first time yesterday and, when I was caught in the rain, the dye from the jeans ran and transferred onto my shoes. Because of the dye that r...
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
About a week ago, I purchased the coat with code euank4 from Mango’s website — it was something my spouse really wanted. However, the coat turned out to be too large, so we decided to exchange it. When my spouse went to the Mango store at Forum Mall today, they were told that an exchange could not b...
I purchased a faux-fur, leather-look coat from Mango’s online store for $86. Since the size was too large, I didn’t want to return it—I only wanted to exchange it for the correct size. For this reason, on December 2, 2025 at 17:35, I went to the Mango store at Zorlu Mall. I told the cashier that I ...
On July 17, 2025, I purchased a pair of pants (8700288 TM, size 38) from your Mango store at Izmir Forum Bornova, under receipt number 711130698. When I tried the product at home, I noticed that one of the pant legs was crooked, and since I believed this to be a manufacturing defect, I returned the ...
I ordered a coat from Mango on 29 October for ₺1,200, to be delivered via Hepsijet, with the tracking number Mango200000993432. On 1 December 2025, around 12:00 p.m., I saw that the return process had been initiated for my shipment with the note “not recognized at address.” However, no courier ever ...
On November 27, 2025, I purchased a coat from Mango’s official online store under order number EUW742. The product appeared as “in stock” at the time of ordering, and the payment was successfully charged to my card. However, two days after the purchase, the company unilaterally canceled my order on ...
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
On October 29, I placed an order from Mango for which I paid $29, and the shipment was sent via Hepsijet with tracking number Mango200000993432. On December 1, 2025, at around 12:00, I saw that the return process had been initiated with the note “recipient not recognized at address.” However, no cou...
On November 24, 2025, I purchased a total of 6 items through the Mango mobile app under order number EUR99G. I paid $310 in a single charge to my card. Even though I selected fast delivery, the process took quite a long time, and I was only informed via email throughout the entire order period. Aft...
On Tuesday, December 2, 2025, I experienced a serious problem with the delivery of my Mango order, which was supposed to be delivered by Hepsijet. The tracking number of my Mango order is Mango200000883072. While waiting for the delivery of the order I placed nearly three weeks ago, I checked the s...
On November 29, I purchased a jacket and a beanie from the Mango store in Akasya Mall. I decided to return the beanie. I went to the Mango store in Meydan Mall, and I encountered behavior that could make me boycott a brand I’ve been shopping from for 20 years. I was told that the product smelled lik...
On Sunday, 16 November, I purchased trousers from the Mango store and paid a considerable amount, expecting quality in line with the Mango brand. I wore the trousers only once, yet they quickly became loose and formed knee marks, which made them look deformed and unusable for me. After noticing this...
On November 16, I bought pants from Mango and wore them only once. They became extremely loose and developed knee marks immediately. I emailed them and contacted them through the website, but I never received any response. I am very unhappy with this situation. We spend a lot of money on these produ...
I would like to report two separate issues I recently experienced with Mango and request that the necessary actions be taken. 1. Problem With Account Merging While shopping at your store on Sunday, I was told that I had two different accounts when I provided my phone number, and that each account h...
When my order with number euaota, placed through Mango’s website, was delivered on Sunday, the item with reference number 17087767 was missing from the package. I spoke with Mango customer service yesterday, and they told me that this missing item was not available in the warehouse and that a refun...
