1win UPI Deposit Pending After PhonePe Payment Success

Mahanteshpattar
Mahanteshpattar
1win
January 20 9:35 AM391

On 20 January at around 10:37, I made a ₹300 deposit to my 1win account using UPI through the PhonePe app, linked to my Union Bank account. After completing the payment, the transaction in 1win’s history started showing as “pending,” and the amount has not been credited to my 1win balance. Although the transaction is pending in 1win, I can see that the payment was processed via PhonePe from my Union Bank account. I contacted support regarding this issue, but my problem was not taken seriously, and no effective help was provided, so the issue still remains unresolved. I request that this ₹300 UPI deposit made via PhonePe to 1win on 20 January at 10:37 be immediately credited to my 1win account, or that you urgently complete the necessary checks and finalize this transaction without any further delay.

January 20 12:50 PM (3 hours after complaint)

Hello! To continue reviewing your request, we need some additional details, including your game ID. With this information, our specialists can assess the situation more efficiently and provide a clear update based on the actual data. We will proceed in line with standard procedures once the details are available.

January 22 5:27 PM

Hello! We have checked your account information and are pleased to inform you that the deposit has been successfully credited. We wish you good luck in your further sessions.

January 30 8:40 PM

Hello! We confirm that both requested deposits have been successfully credited to your gaming account. If you have any questions about any other transaction, please send a receipt or a screenshot of the payment confirmation from your bank to our official support email. Specify your account ID in the email. This will allow us to quickly check the payment status and help you. With respect, 1win

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