Mango Black Friday Order Cancelled for ‘No Stock’ After Payment

On 30.11.2025, I placed two separate online orders on Mango’s website during the Black Friday campaign, with order numbers evdem1 and evdgkb. At the time of purchase, all products appeared as in stock, and I specifically shopped to benefit from the campaign prices. In these orders, I purchased a lurex fabric V-neck sweater and a suede leather shopper bag, and I made the payment online during the order process.

On 08.12.2025, I received an email from Mango stating that my orders had been cancelled on the grounds that the products were not in stock. It is unacceptable that products that appeared as in stock at the time of ordering are cancelled days later with a “no stock” explanation. This has caused me both a loss of time and a loss of the discount opportunity.

While November discount campaigns are still ongoing across many brands, Mango cancelled my order for stock reasons, and now the same or similar products are being sold at much higher—almost double—prices. In addition, based on previous experiences, I strongly suspect that these products will be put back in stock after a while. Unfortunately, we see that Mango repeats such cancellations almost every year during discount periods, and this creates a very negative perception for consumers. Many times, we have witnessed that products purchased at discounted prices are cancelled with the excuse of “no stock” and then offered for sale again after a short time.

I request that Mango supply and send the products in my cancelled orders to me at the discounted prices valid on the date I placed the orders, and that my grievance arising from the cancellation of products that appeared in stock during the campaign and were later cancelled with a “no stock” explanation be remedied.