Mango Won’t Honor My Discount After Hepsijet Wrongly Returned My Package

On October 29, I placed an order from Mango for which I paid $29, and the shipment was sent via Hepsijet with tracking number Mango200000993432. On December 1, 2025, at around 12:00, I saw that the return process had been initiated with the note “recipient not recognized at address.” However, no courier ever came to my home, and no one tried to call me—meaning that no actual delivery attempt was made. My package was returned based on a completely false and inaccurate claim.

When I contacted Hepsijet customer service, they told me there was nothing they could do, that they could only create a complaint record, and that since the return process had already started, nothing could be reversed. Mango customer service, on the other hand, said that if the product is returned to them, they can only issue a refund, and that if I want to repurchase the same item, I would have to buy it at full price and would not be able to benefit from the previous discount.

As a result, due entirely to the courier’s incorrect and false statement, the discounted product I bought has effectively been canceled, and I now have to pay around $43 if I want to buy the same item again. Even though I did nothing wrong and have no issues with my address, I am being financially harmed because of a mistake made by the courier company.

I request that Hepsijet’s false statement and the “recipient not recognized at address” claim—issued without any delivery attempt—be thoroughly investigated, that action be taken against the responsible individuals, and that Mango and Hepsijet work together to provide a solution allowing me to receive the product I originally purchased at the discounted price, without paying any additional amount.