Mango Customer Service Failed to Merge My Accounts Properly

I would like to report two separate issues I recently experienced with Mango and request that the necessary actions be taken.

1. Problem With Account Merging
While shopping at your store on Sunday, I was told that I had two different accounts when I provided my phone number, and that each account had separate “likes.” I was instructed to call customer service to have these accounts merged. When I called your customer service yesterday, your employee named A*** kept me on the phone for 15 minutes, repeatedly saying “I’m working on it, Ms. Deniz,” yet ultimately told me that I needed to send an email instead. When I asked why I had been kept waiting for 15 minutes, he gave inconsistent and illogical explanations. He also provided an email address in the format “destek_mango.com,” insisting several times that there was no @ symbol and that an underscore was correct. This behavior was unprofessional and not fitting for a brand like Mango.

2. Missing Items in My November Sale Order
During the November sale, I placed an order for 10 items, but 3 of them were missing in the delivery. Instead of restocking and sending the missing items, they were directly refunded. Since the prices have now increased, it is no longer possible for me to repurchase the same items, which has caused financial loss and inconvenience.

These two experiences have significantly reduced my overall satisfaction and shaken my trust in the Mango brand. I request that these issues be thoroughly reviewed, corrective actions be taken, and that the inconvenience I faced be resolved appropriately.