When my order with number euaota, placed through Mango’s website, was delivered on Sunday, the item with reference number 17087767 was missing from the package.
I spoke with Mango customer service yesterday, and they told me that this missing item was not available in the warehouse and that a refund would be issued for it.
During the call, I clearly stated that I did not want a refund — I wanted the item to be supplied instead. However, I later learned that the refund process had already been initiated without informing me beforehand or asking for my approval. I was told “these are the rules,” but the fact that I received no communication before or after delivery, and that a refund was started despite my explicit request for the item, has left me disadvantaged as a customer.
I request that the missing item with reference number 17087767 be supplied to me first. If this is not possible, then I expect a satisfactory explanation and a reasonable solution to compensate for the lack of communication and the inconvenience I experienced.
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...
Mango did not properly process my orders with the reference codes dmkub0 and dm8tq, which has made me very upset. Despite the fact that all of the items from these orders were returned in the hopes of receiving refunds, only three of the eight items returned have been processed for refunds. Surprisi...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
I placed an order through Mango's online store for an item that was shown as in stock. However, after they charged my card and confirmed the order, I received a message saying, "This item is no longer in stock." They informed me that my payment would be refunded in the coming days. It’s frustrating...
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