Mango Refused to Re-Ship Missing Item Despite My Request
When my order with number euaota, placed through Mango’s website, was delivered on Sunday, the item with reference number 17087767 was missing from the package.
I spoke with Mango customer service yesterday, and they told me that this missing item was not available in the warehouse and that a refund would be issued for it.
During the call, I clearly stated that I did not want a refund — I wanted the item to be supplied instead. However, I later learned that the refund process had already been initiated without informing me beforehand or asking for my approval. I was told “these are the rules,” but the fact that I received no communication before or after delivery, and that a refund was started despite my explicit request for the item, has left me disadvantaged as a customer.
I request that the missing item with reference number 17087767 be supplied to me first. If this is not possible, then I expect a satisfactory explanation and a reasonable solution to compensate for the lack of communication and the inconvenience I experienced.
