On November 29, I purchased a jacket and a beanie from the Mango store in Akasya Mall. I decided to return the beanie. I went to the Mango store in Meydan Mall, and I encountered behavior that could make me boycott a brand I’ve been shopping from for 20 years. I was told that the product smelled like detergent and had been washed.
Yes, I smelled it, and it actually smelled like lemon.
I had placed the beanie in my bag to bring it to the store for the return, and I honestly don’t know where that scent came from — but if I had washed it, I would simply say so. I have nothing to hide; I’m not going to lie for $19. However, as a long-time loyal customer, I found this treatment completely unacceptable, and I want Mango to know that if my return is not accepted, I will no longer shop at their stores.
I personally requested that the product be examined to determine whether it was actually washed or not. I hope the outcome will be fair.
Hello, I bought a trench coat from the Mango store in IstinyePark on April 29, 2023. Sadly, I saw that the collar seam was missing an overlock stitch,...
I recently visited Mango to exchange a product that was unused, with the tags and receipt still intact. Despite this, the staff refused to process the exchange, claiming the item smelled of perfume. This is absurd, as I have not used the item, and it doesn’t even have a scent of perspiration or any ...
I have purchased a scarf and a coat on different dates from Mango. The scarf shed a lot of furs, so I visited the Aqua Florya store to request a refund. After inspection, the store processed my refund. However, I faced difficulty in removing fur from the coat's scarf. I tried a lint roller and even ...
I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product ...
I purchased a pair of pants from Mango’s ANKAmall store in Ankara on 15 October. Although I wore the pants only twice, the fabric dye transferred onto my brand-new shoes each time, leaving permanent stains. The same issue occurred on both occasions, clearly indicating a serious quality or manufactur...
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