Mango Canceled My Order Despite Listing the Item as In Stock
On November 27, 2025, I purchased a coat from Mango’s official online store under order number EUW742. The product appeared as “in stock” at the time of ordering, and the payment was successfully charged to my card. However, two days after the purchase, the company unilaterally canceled my order on the grounds that the item could not be supplied and informed me that a refund would be issued.
This practice violates:
Article 6 of Law No. 6502 on Consumer Protection (“prohibition of refusal to sell”),
Article 11 of the same law regarding “defective performance and fulfillment of obligations,”
Articles 9/1 and 16 of the Distance Sales Regulation (a seller cannot list a product that is not in stock; the contract cannot be terminated without the consumer’s consent).
Listing a product that is not in stock and then canceling the order after the sale has been completed on the basis of “no stock” constitutes bad-faith sales behavior and causes consumer harm. Additionally, such conduct raises the concern that companies may be misleadingly displaying out-of-stock items as “available” in order to attract customers to their platform.
