About a week ago, I purchased the coat with code euank4 from Mango’s website — it was something my spouse really wanted. However, the coat turned out to be too large, so we decided to exchange it. When my spouse went to the Mango store at Forum Mall today, they were told that an exchange could not be made because the item had been purchased at a discount.
If there is such a restriction on exchanges for discounted items — especially purchases made online — I believe it should be clearly communicated to customers. When every product normally has a standard return and exchange period, refusing to help solely because the item was discounted is surprising and completely contrary to customer satisfaction. This is not the kind of practice I would expect from a brand we enjoy shopping from.
I am simply requesting an exchange because the size does not fit. I want Mango to honor my right to exchange an item purchased online and to provide a solution that does not leave the customer at a disadvantage.
I purchased a faux-fur, leather-look coat from Mango’s online store for $86. Since the size was too large, I didn’t want to return it—I only wanted to exchange it for the correct size. For this reason, on December 2, 2025 at 17:35, I went to the Mango store at Zorlu Mall. I told the cashier that I ...
I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...
When I told them I wanted to exchange the product that my friends sent as a gift from the Mango Online store for a more expensive product at the Ankamall Mango store, I was informed that for online purchases, only size and color exchanges of the same product are allowed. Excuse me, but this is the m...
I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will...
Two weeks ago, I bought a beautiful coat from Mango eager to wear it for a forthcoming occasion. When I checked my order status, though, I was surprised to find it had been canceled and reimbursed without any justification. Several times using their chat system, I contacted customer service; but, it...
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