On 21.11.2025, I purchased a low-waist, wide-leg jean with reference number 17097125 from the Mango Bağdat Caddesi store for $42.27. I wore the product for the first time yesterday and, when I was caught in the rain, the dye from the jeans ran and transferred onto my shoes. Because of the dye that ran from the jeans, the color of my New Balance shoes, which I bought for $234.90, was also damaged, and they are now in an unwearable condition.
Experiencing such an issue on the very first use of the jeans—simply by being out in the rain—has caused significant inconvenience and financial loss both regarding the jeans and the shoes. I have not yet contacted the store or Mango customer service about this issue. Due to the problem I experienced, I request a refund of the amount I paid for the jeans and compensation for the damage caused to my shoes.
I purchased a pair of pants from Mango’s ANKAmall store in Ankara on 15 October. Although I wore the pants only twice, the fabric dye transferred onto my brand-new shoes each time, leaving permanent stains. The same issue occurred on both occasions, clearly indicating a serious quality or manufactur...
I genuinely love the products I buy from you; Mango is one of my favorite brands. However, I bought a bag, not even from the new season, and it has left permanent stains on my favorite blouses! I used the bag twice last week in Izmir, and now the front and back of two of my most cherished and expen...
On September 21, 2025, I purchased a pair of Newmom Comfort high-waisted jeans (Ref: 17079405), size 38, from the Forum Trabzon Mango store. Even though I washed the product only once, the fabric stretched out excessively and became unreasonably loose — it now fits completely baggy on me. In additio...
On 2025-06-23, I purchased a pair of white heeled sandals from Mango İstinyePark İzmir for ₺XXX. Yesterday, I finally wore them outside for the first time, and I deeply regret doing so. The sandals caused extreme pain and discomfort to my feet. If you could see the condition of my feet right now, yo...
During Mango’s July sale period, I purchased a “Cotton Skinny Jeans” (Order No: EOE4QE) for my daughter through Mango’s official website. When the weather got colder, we dressed her in the jeans for the first time and washed them on October 14, following the care instructions on the label — at 30°C,...
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