I bought a Mango jacket, and after one wash, it shrunk, how can I resolve the shrinking issue?

On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...

On Sunday, 16 November, I purchased trousers from the Mango store and paid a considerable amount, expecting quality in line with the Mango brand. I wore the trousers only once, yet they quickly became loose and formed knee marks, which made them look deformed and unusable for me. After noticing this...

On November 16, I bought pants from Mango and wore them only once. They became extremely loose and developed knee marks immediately. I emailed them and contacted them through the website, but I never received any response. I am very unhappy with this situation. We spend a lot of money on these produ...

On September 21, 2025, I purchased a pair of Newmom Comfort high-waisted jeans (Ref: 17079405), size 38, from the Forum Trabzon Mango store. Even though I washed the product only once, the fabric stretched out excessively and became unreasonably loose — it now fits completely baggy on me. In additio...

In 2024, I purchased a navy blue velvet jacket from Mango’s online store (Order No: dtpax7). I wore the jacket only once or twice a week, always with very limited sun exposure. When I first bought it, it was in perfect condition and quickly became one of my favorite pieces. However, during the 2024 ...

During Mango’s July sale period, I purchased a “Cotton Skinny Jeans” (Order No: EOE4QE) for my daughter through Mango’s official website. When the weather got colder, we dressed her in the jeans for the first time and washed them on October 14, following the care instructions on the label — at 30°C,...

On May 30, 2025, I purchased a pair of pants from the Mango store in Ankamall, Ankara. Shortly after, I noticed that the item was defective, so I returned it to the store to be sent for inspection. However, months have passed, and I still haven’t received any update or response regarding my product....

On Saturday, September 30, I purchased a pair of pants from the Mango store at Konya Kent AVM, paying by credit card. Before wearing the item, I followed the washing instructions on the label exactly, but after the first wash, the color of the pants noticeably darkened. I am certain that I did nothi...

About a month ago, I purchased a pair of Catherine-cut raw-hem jeans from the Mango store in Sivas. Even though I have only washed them once, following the care instructions on the label exactly, the fraying at the hems has become much worse. The jeans already had loose threads at the hems from the ...

In April, I purchased a Pleated Wide-Leg Pants (Order No: EJ5L7W) from Mango’s mobile app, ordering it from Istanbul. I only started wearing it in September. I’ve worn the pants twice, and after washing it once, exactly according to the care instructions on the label, the fabric has stretched, pille...

On June 5, 2025, I purchased a black midi dress for 1,800 TL from the Mango store at İzmir İstinye, paying by credit card. Despite only wearing it a few times, the dress quickly began to fall apart with visible stitching coming undone in multiple places, and the problem worsened every time I wore it...

I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product ...

I placed an order on July 24, 2025, for a pair of heels from Mango, which was delivered quickly via Hepsijet on July 27. While I appreciated the fast shipping, the product itself arrived in a completely unacceptable condition. One heel had visible seam damage, and the other heel showed a different f...

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Mango had generously gifted me a ₺300 birthday discount code, which I used to make a purchase. Unfortunately, the size didn’t fit, so I contacted customer service to request a new code so I could reorder the item in the correct size. What followed was beyond frustrating. A representative named G***...

I can’t do a return or an exchange. I’m stuck with items that are way too big for me, even though they’re still in unopened packages. The Mango store in Denizli is closed, so I’ll have to send them to Ankara and pay for shipping a second time. But they’re asking for the physical invoice to process t...

I purchased a product from Mango’s online store on 24.06.2025, but when I received it, I found multiple tears and damages on the item. I cannot understand how such a product could be shipped without any quality control from a global brand like Mango. I have always trusted Mango and regularly shoppe...

I faced a similar issue. I got a Mango jumpsuit with good amount of money thinking I can use for longer days. I wore it only once and after just one wash my suit just faded away. The colour inside is same but outside it's all become whitish. I'm so disappointed as I thought mango was really good pro...

I bought a pair of pants from the Kurtköy Viaport Mango store, and after a short time, the color faded drastically! I brought them back for a refund, but they refused, claiming there was a "tag difference" and that the item needed to be "inspected." This is completely unacceptable. First, you print...

I’m quite disappointed with the satin jumpsuit I purchased from Mango. I wore it only once, and it’s already damaged—white lines have shown up all over the fabric, which is surprising for something advertised as high quality. I spent a significant amount believing I was making a smart investment in ...

The pants I bought from Mango came apart at the seams. When I took them to the store, they told me to take them to a tailor, claiming it could be user error or friction damage, and they refused to accept the item. I explained that I had only worn the pants a few times and followed the washing instru...

I purchased a black shirt from a Mango store, and after just one wash, the color noticeably faded. I returned it to the store for inspection, where I was informed the review would take seven business days. Surprisingly, I received a response within only three business days, rejecting my request for ...

I bought a linen T-shirt from Mango for my spouse, and after only two uses, it started to fall apart. Despite following the care instructions exactly, the fabric became threadbare and nearly see-through. I reported the issue to Mango and sent the shirt in for inspection, but they completely ignored ...

I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will...

I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...

I bought a jacket from Mango. So, like, two weeks ago, I got this jacket with the number 57097708 and it cost me 3200 ₺. But now, after wearing it a few times, I noticed that the white lining on the upper fabric is starting to fade. When I went to return the item, they told me that they would review...