Mango

On Sunday afternoon, July 27, 2025, while I was checking out at the Mango store in Akasya Mall, an employee named F** E*** acted in an extremely rude and unprofessional manner. As I stood at the register, this staff member bumped into my shoulder and walked past me without offering an apology or eve...

I can’t do a return or an exchange. I’m stuck with items that are way too big for me, even though they’re still in unopened packages. The Mango store in Denizli is closed, so I’ll have to send them to Ankara and pay for shipping a second time. But they’re asking for the physical invoice to process t...

I purchased a product from Mango's online store. Although the item was listed as in stock and my payment was successfully processed, my order was later canceled due to "out of stock" reasons. I received an email about this cancellation, but no proactive customer service support was offered. When I ...

On 2025-06-24, I purchased a discounted bag from Mango for ₺XXX. Everything seemed fine until days later when I received a notification that my order was being prepared. However, on 2025-06-28, I was suddenly informed that my order was canceled due to the item being out of stock. If this product wa...

On 2025-06-23, I purchased a pair of white heeled sandals from Mango İstinyePark İzmir for ₺XXX. Yesterday, I finally wore them outside for the first time, and I deeply regret doing so. The sandals caused extreme pain and discomfort to my feet. If you could see the condition of my feet right now, yo...

I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to find that the trench coat was replaced with a completely different jacket. I immediately contacted Mango customer service. They advised me to return the incorrect item and write a n...

I purchased a product from Mango’s online store on 24.06.2025, but when I received it, I found multiple tears and damages on the item. I cannot understand how such a product could be shipped without any quality control from a global brand like Mango. I have always trusted Mango and regularly shoppe...

On 25.06.2025, I visited the Mango store at Hilltown to make a purchase. The store was extremely crowded, and I had to wait nearly 30 minutes in a cramped fitting room queue. During this time, the staff members were speaking loudly among themselves and behaving rudely, which created a very uncomfort...

I faced a similar issue. I got a Mango jumpsuit with good amount of money thinking I can use for longer days. I wore it only once and after just one wash my suit just faded away. The colour inside is same but outside it's all become whitish. I'm so disappointed as I thought mango was really good pro...

I ordered two pairs of pants from their website, and since they were too big, I returned them. However, after I sent them back, I received no email or message from the cargo company confirming the return. The cargo company claims they delivered the pants to a Mango representative, but Mango is now ...

I bought a bag from their website, and my order initially showed as "accepted." But the very next day, my shopping cart displayed, "Your cart is empty"! To make matters worse, the money was already debited from my bank account, and my bank confirms there's no issue on their end. Why did this happen...

My online order for shoes arrived, and the laces are almost completely torn! I cannot believe these shoes were packaged without any quality control. It's clear that no one bothered to check the product before sending it out. To make matters worse, I submitted a request to customer service for an ad...

They have been withholding refunds for my online orders for months now! I call them constantly, and customer service just gives me the same infuriating runaround: "the warehouse is reviewing it, and we'll get back to you." This prolonged process has caused me so much stress and anxiety that I've ac...

I ordered a pair of shorts from their website, and the ones that arrived were completely wrong. I know what the original product looks like, but what I received was like a cheap market knock-off – utterly low quality. I immediately called customer service, explained the situation, and asked them to...

I bought a pair of pants from the Kurtköy Viaport Mango store, and after a short time, the color faded drastically! I brought them back for a refund, but they refused, claiming there was a "tag difference" and that the item needed to be "inspected." This is completely unacceptable. First, you print...

I genuinely love the products I buy from you; Mango is one of my favorite brands. However, I bought a bag, not even from the new season, and it has left permanent stains on my favorite blouses! I used the bag twice last week in Izmir, and now the front and back of two of my most cherished and expen...

Dear Mango Customer Service, I hope this message finds you well. I am reaching out regarding an issue with my recent order (Order No: Elcqch), which I placed approximately 10 minutes ago in TURKEY. Although I entered a different delivery address during checkout, the system is showing that the order ...

I’m quite disappointed with the satin jumpsuit I purchased from Mango. I wore it only once, and it’s already damaged—white lines have shown up all over the fabric, which is surprising for something advertised as high quality. I spent a significant amount believing I was making a smart investment in ...

I placed an order through Mango’s online store, and it was originally scheduled to arrive on May 16. That date has come and gone, but my order is still nowhere to be seen. What’s even more frustrating is that nowhere during checkout was I informed that the shipment would be coming from overseas. Ha...

I placed an order through the Mango app on April 20, 2025, and selected the Istanbul Emaar AVM Mango store as my pickup location. The tracking information shows that the items were delivered to the store—but every time I go there in person, they claim the package hasn’t arrived and that it’s still “...

I ordered a bag from Mango nearly a month ago, and the tracking still shows it’s in international transit. There has been no movement or clear update since, and to make things worse, I can’t cancel the order either. If Mango had clearly stated from the beginning that the item would be shipped from ...

On May 10, I placed an order with Mango—order number ek5k6x. While part of my order arrived, the second package still hasn’t been delivered, and it’s now been over 10 days. The shipping delay has been excessive, and I no longer need the item due to how long it's taken. I attempted to cancel the ord...

My Mango store delivery order with code EJ9VQV has gone missing at the store. Although the courier delivered the item to the store, they claim to have checked all their storage areas but still cannot locate my product. I even visited the store in person, hoping to resolve the issue directly, but the...