On May 30, 2025, I purchased a pair of pants from the Mango store in Ankamall, Ankara. Shortly after, I noticed that the item was defective, so I returned it to the store to be sent for inspection. However, months have passed, and I still haven’t received any update or response regarding my product....
On September 27, 2025, I placed an order directly from Mango’s official website under order number ERIİ74, spending a total of ₺1,299. The delivery address was Rize Merkez, Müftü Mahallesi, Atatürk Caddesi, Akgün Apartment, Floor 3. However, eight days have passed, and my order still shows as “being...
On the 25th, I placed an order as a guest (without creating an account) on Mango’s website for a women’s pair of pants. The purchase process went smoothly, and ₺1,700 was successfully charged to my credit card. However, I did not receive any confirmation email or message, and I am unable to access m...
On September 3, 2025, I placed an order for a bag on Mango.com, choosing the store pickup option (Order No: eqhlfm). Even though a full month has passed, I still haven’t received my item. About three weeks ago, Mango sent an email informing me that the delivery might be delayed, but since then, ther...
On August 16, 2025, I made a purchase through the Mango app and later returned six items. However, during the return process, two of the items were recorded incorrectly, resulting in an incomplete refund. Despite contacting customer service multiple times, the remaining ₺1,219.96 for the other four ...
On Saturday, September 30, I purchased a pair of pants from the Mango store at Konya Kent AVM, paying by credit card. Before wearing the item, I followed the washing instructions on the label exactly, but after the first wash, the color of the pants noticeably darkened. I am certain that I did nothi...
On September 28, 2025, I placed an order on Mango’s official website under order number erjv75. I paid by credit card and expected the product to be delivered to my address in Istanbul. However, to this day, the order has not been delivered, and I have not received any updates or notifications regar...
On September 25, 2025, I placed an order on Mango’s official website for a metallic-detailed mini shopper bag (Order No: erfcby). I paid by debit card. However, even after a full week, my order status still shows as “being prepared”, and it has not been shipped yet. I’ve experienced similar delays ...
About a month ago, I purchased a pair of Catherine-cut raw-hem jeans from the Mango store in Sivas. Even though I have only washed them once, following the care instructions on the label exactly, the fraying at the hems has become much worse. The jeans already had loose threads at the hems from the ...
On September 28, I ordered a Mango-brand coat through Trendyol (Order No: #10547269420). It has been three days since I placed the order, yet the status still shows as “being prepared”, and it has not been shipped. I tried to cancel the order, but the system did not accept my cancellation request. W...
On September 6, I purchased a Mango shopper bag with charm detail through Trendyol. I used the bag for about two weeks, and today I noticed that the leather at the bottom of the bag has started to peel and deteriorate. I’m extremely disappointed, as I used the product very carefully and for a short ...
In April, I purchased a Pleated Wide-Leg Pants (Order No: EJ5L7W) from Mango’s mobile app, ordering it from Istanbul. I only started wearing it in September. I’ve worn the pants twice, and after washing it once, exactly according to the care instructions on the label, the fabric has stretched, pille...
On Monday, September 28, 2025, I made a purchase of ₺22,112.62 through the Mango mobile app (Order No: ERK8RE). Shortly after completing the transaction, I requested to cancel the order on the same day. However, Mango rejected my cancellation request, citing a system error, even though I have the le...
Since Friday, I have been unable to log into my account on the Mango Turkey mobile app. Even though I have reset my password correctly multiple times, the app keeps showing an error message saying that my password is incorrect, preventing me from logging in. So far, I’ve changed my password around 1...
On June 5, 2025, I purchased a black midi dress for 1,800 TL from the Mango store at İzmir İstinye, paying by credit card. Despite only wearing it a few times, the dress quickly began to fall apart with visible stitching coming undone in multiple places, and the problem worsened every time I wore it...
On September 19, 2025, at 9:24 AM, I called Mango’s head office customer service and had one of the most unpleasant experiences I’ve ever faced with a major brand. The representative was extremely inattentive, dismissive, and even displayed a mocking, ego-driven attitude instead of providing any ass...
On September 4, 2025, I purchased a handbag from Mango’s official online store with order number eqjg89. The estimated delivery time was listed as 8–12 days, but more than two weeks have already passed, and my package is still showing as “in international transit” with no progress or updates. I plac...
I purchased a brown jumpsuit from the Mango store in Izmir Mavibahçe. After the very first wash, the color faded badly and white patches appeared on the fabric. Since I had no intention of returning the item at the time, I threw away the receipt. Unfortunately, I ended up unable to wear the product ...
I purchased a Mango Shopper bag, and every time it comes into contact with water, stains appear on the surface. For example, when I return home and try to clean the bottom of the bag with a wet wipe for hygiene reasons, permanent marks are left on the areas that dry. This issue makes the bag extrem...
I purchased a Mango handbag in July 2024, and now—just a little over a year later—the strap has completely detached. I went to the Mango store at Trabzon Forum AVM to request a warranty inspection, but the staff refused to accept the product, claiming it had been more than 6 months since purchase. ...
I ordered a skirt from Mango on July 24, but when I opened the package, I found an entirely different item inside. To make things worse, the incorrect item is cheaper than the one I originally paid for. I immediately contacted customer service, and they blamed a warehouse issue and instructed me to ...
I placed an order on July 24, 2025, for a pair of heels from Mango, which was delivered quickly via Hepsijet on July 27. While I appreciated the fast shipping, the product itself arrived in a completely unacceptable condition. One heel had visible seam damage, and the other heel showed a different f...
Mango had generously gifted me a ₺300 birthday discount code, which I used to make a purchase. Unfortunately, the size didn’t fit, so I contacted customer service to request a new code so I could reorder the item in the correct size. What followed was beyond frustrating. A representative named G***...
I placed an order for two items from Mango, and on July 26, they were handed over to Hepsijet for delivery. When I checked the Mango website to track my shipment, I was shocked to see that the courier had returned the items without giving me any notice or explanation. I called Hepsijet, and they to...