Mango

On November 16, I bought pants from Mango and wore them only once. They became extremely loose and developed knee marks immediately. I emailed them and contacted them through the website, but I never received any response. I am very unhappy with this situation. We spend a lot of money on these produ...

I would like to report two separate issues I recently experienced with Mango and request that the necessary actions be taken. 1. Problem With Account Merging While shopping at your store on Sunday, I was told that I had two different accounts when I provided my phone number, and that each account h...

When my order with number euaota, placed through Mango’s website, was delivered on Sunday, the item with reference number 17087767 was missing from the package. I spoke with Mango customer service yesterday, and they told me that this missing item was not available in the warehouse and that a refun...

I placed an order through Mango’s app on November 24, 2025, for a bag and two pairs of children’s ballet flats that were shown as in stock. However, on December 1, 2025, my order was canceled on the grounds that the items were no longer in stock. I want my inconvenience to be addressed and an explan...

On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...

On September 21, 2025, I purchased a pair of Newmom Comfort high-waisted jeans (Ref: 17079405), size 38, from the Forum Trabzon Mango store. Even though I washed the product only once, the fabric stretched out excessively and became unreasonably loose — it now fits completely baggy on me. In additio...

On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...

I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...

When I try to log into my Mango account, I receive a message saying, “We’ve sent a password update email so you can place an online order,” but no email ever arrives. Because of this, I cannot access my account or place any online orders. I’ve tried this about five times so far, and even though it ...

The items I bought during the Mango sale were canceled without any valid reason, even though I purchased them right at the start of the discount. What kind of sales practice is this? I request that my order be shipped at the same price I originally purchased it for.

I ordered the product with code ES3A3C from Mango’s official website 22 days ago for a discounted price of ₺843. Although the delivery date has long passed, the product has still not been delivered to me. No shipping information or tracking number has been provided so far. I contacted Mango customer...

On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...

On October 9, I ordered a pair of shoes (code: 17024118) from Mango’s online store, choosing delivery to the Cevahir Mall store. Although the system shows that the order has been delivered to the store, the store staff cannot locate the item and claim they never received it. I called customer servic...

I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...

I placed two separate coat orders from the official Mango store on Trendyol — a “faux fur hooded coat” and an “inner faux fur coat.” In my first order (Order No: 10553690799), the coat arrived defective — the button had been sewn in two different places, leaving visible needle marks on the suede ma...

In 2024, I purchased a navy blue velvet jacket from Mango’s online store (Order No: dtpax7). I wore the jacket only once or twice a week, always with very limited sun exposure. When I first bought it, it was in perfect condition and quickly became one of my favorite pieces. However, during the 2024 ...

On October 6, 2025, I placed an order from Mango’s online store (Order No: ES211I). The estimated delivery window was October 8–14, but today is October 14, and my order still hasn’t arrived. Moreover, I haven’t received any updates or notifications about the delay or the current delivery status. W...

During Mango’s July sale period, I purchased a “Cotton Skinny Jeans” (Order No: EOE4QE) for my daughter through Mango’s official website. When the weather got colder, we dressed her in the jeans for the first time and washed them on October 14, following the care instructions on the label — at 30°C,...

On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...

On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...

On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...

About two weeks ago, I placed an order on Mango’s online store (Order No: erıjxz) for a pencil case. I ordered it specifically to receive it before the start of the school year, but more than two weeks have passed, and I still haven’t received the product. During this time, I contacted Mango custom...