I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I selected size medium, but I received a small size instead. I believe this was related to the discounted sale period, but the product I received does not match the size I ordered. I contacted customer service and requested that they change the dress to the correct size, medium. They told me that the product in medium size is out of stock. However, when I check, I can clearly see that the medium size is still available. I kindly request that the dress be replaced with the correct size, medium, as originally ordered, and that this process be completed without any additional cost or loss of my discount rights.
On September 28, I ordered a Mango-brand coat through Trendyol (Order No: #10547269420). It has been three days since I placed the order, yet the status still shows as “being prepared”, and it has not been shipped. I tried to cancel the order, but the system did not accept my cancellation request. W...
I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to find that the trench coat was replaced with a completely different jacket. I immediately contacted Mango customer service. They advised me to return the incorrect item and write a n...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will...
Order number: EB8HMI. I purchased two dresses during the Black Friday sales, but one of them was canceled without any notice, even though it was in stock at Mango. The email I received claimed that I had requested a refund, which is completely untrue. This is unacceptable. I checked your website imm...
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