Mango Holding My Refund for 10 Business Days After Canceling Items
On November 24, 2025, I purchased a total of 6 items through the Mango mobile app under order number EUR99G. I paid $310 in a single charge to my card. Even though I selected fast delivery, the process took quite a long time, and I was only informed via email throughout the entire order period.
After some time had passed, I received another email this morning stating that 3 of the items in my order had been canceled due to being out of stock and that the refunds for these items would be issued within 10 business days. If the products were out of stock, my order should never have been approved in the first place. I had planned coordinated outfits—such as a pant-and-jacket set—but the pants were canceled. Had I known this would happen, I would never have purchased the jacket.
Both the delay in shipping and the unilateral cancellation of half of my order are unacceptable. On top of that, holding the payment for the canceled items for 9–10 days is a practice that clearly inconveniences customers. To resolve this issue, I request that the payment for the canceled products be refunded to my card immediately, without waiting, and that the return period for the remaining items be extended to at least 1 month from the day I receive them.
