On November 24, 2025, I purchased a total of 6 items through the Mango mobile app under order number EUR99G. I paid $310 in a single charge to my card. Even though I selected fast delivery, the process took quite a long time, and I was only informed via email throughout the entire order period.
After some time had passed, I received another email this morning stating that 3 of the items in my order had been canceled due to being out of stock and that the refunds for these items would be issued within 10 business days. If the products were out of stock, my order should never have been approved in the first place. I had planned coordinated outfits—such as a pant-and-jacket set—but the pants were canceled. Had I known this would happen, I would never have purchased the jacket.
Both the delay in shipping and the unilateral cancellation of half of my order are unacceptable. On top of that, holding the payment for the canceled items for 9–10 days is a practice that clearly inconveniences customers. To resolve this issue, I request that the payment for the canceled products be refunded to my card immediately, without waiting, and that the return period for the remaining items be extended to at least 1 month from the day I receive them.
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was cancele...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...
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