On January 9, I purchased a jacket from Mango with order number exh721 for $85. For several days now, my order has been showing the status “in international transit” in the system, with no progress at all. During this time, I contacted customer service multiple times, but no explanation was provided, I received no clear information, and no real assistance was offered.
I have not been given any clear update about where my order is or an estimated delivery date. I request that my order be delivered to me as soon as possible without further delay, and that I be provided with clear and transparent information regarding the shipping and tracking process.
I placed an order for a jacket on Mango’s website on August 18, 2024, and I still haven’t received it. I have no idea if it’s even been shipped, as there has been no communication or updates from Mango about the status of my order. To make matters worse, I can’t get through to customer service at al...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On September 27, 2025, I placed an order on Mango’s online store for two shirts and one sweater, to be delivered to Zonguldak Ereğli. My order number is erj940, and I paid a total of $214. However, even after 10 days, my order still hasn’t been delivered. During this time, I called Mango customer s...
I placed an order through Mango’s online store, and it was originally scheduled to arrive on May 16. That date has come and gone, but my order is still nowhere to be seen. What’s even more frustrating is that nowhere during checkout was I informed that the shipment would be coming from overseas. Ha...
I ordered a bag from Mango nearly a month ago, and the tracking still shows it’s in international transit. There has been no movement or clear update since, and to make things worse, I can’t cancel the order either. If Mango had clearly stated from the beginning that the item would be shipped from ...
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