I’ve noticed some Mango items fit differently even though I order the same size, how can I be sure about the size?

An order I placed through the Mango app on January 2, 2026, was not delivered for more than 40 days, so I was issued a compensation coupon code called “sosorry” via email. The email shows that the coupon was sent on January 30, 2026. However, because the size and fit information in Mango’s online ap...

I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I selected size medium, but I received a small size instead. I believe this was related to the discounted sale period, but the product I received does not match the size I ordered. I c...

I would like to report two separate issues I recently experienced with Mango and request that the necessary actions be taken. 1. Problem With Account Merging While shopping at your store on Sunday, I was told that I had two different accounts when I provided my phone number, and that each account h...

On September 21, 2025, I purchased a pair of Newmom Comfort high-waisted jeans (Ref: 17079405), size 38, from the Forum Trabzon Mango store. Even though I washed the product only once, the fabric stretched out excessively and became unreasonably loose — it now fits completely baggy on me. In additio...

Mango had generously gifted me a ₺300 birthday discount code, which I used to make a purchase. Unfortunately, the size didn’t fit, so I contacted customer service to request a new code so I could reorder the item in the correct size. What followed was beyond frustrating. A representative named G***...

I can’t do a return or an exchange. I’m stuck with items that are way too big for me, even though they’re still in unopened packages. The Mango store in Denizli is closed, so I’ll have to send them to Ankara and pay for shipping a second time. But they’re asking for the physical invoice to process t...

Mango's customer service lately left me in quite bad shape. My daughter purchased sandals, however when the shipment arrived the shoes were two quite different sizes: one was a size 36 and the other a 35! I naturally tried to get through Mango's customer support in order to fix the problem, but it p...

I've noticed a trend of carelessness among the employees of Mango, a brand I really like. Every time I order a size M jacket from their online store, I receive a size S instead. Returning the jacket results in paying the shirt fee. This ongoing issue has left me feeling constantly frustrated. I'm co...

I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will...

I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...

A present that I had purchased in Istanbul for my twin daughters but had shipped to my address in Ankara came in the incorrect size. Despite customers' best efforts, the unhelpful staff at Mango Ankara Cepa was unable to process their currency exchange requests. Can Mango provide a replacement that ...

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Around May 8th, I went shopping at the Mango store in Ankara Ankamall and got something new for my wardrobe. But when I tried to swap it for another size, I ran into a problem. They wouldn't help me because I didn't have a receipt. puzzling really... what kind of era is this where you can't even do ...