On March 15, I placed an order through Trendyol for a Mango item described as “Wide-leg pocket jeans, chocolate color.” ...However, despite nearly three weeks passing, my order status still shows as “preparing,” and the item has not even been shipped. My order number is 10325162989. During this time,
I received a Mango brand wallet as a birthday gift. I took delivery of the wallet about two months ago, but I have only ...been using it for about one week and even then very minimally. Despite this, the inner lining of the wallet has started to peel and deteriorate on its own, as can be seen in the at
On January 20, I purchased a product named “gold leather ballet flats with tie detail” from Mango’s official store on Tr...endyol. Due to weather conditions, I kept the product in its box for a long time without using it. Today, when I took it out to wear for the first time, I noticed that the upper pa
On Monday, March 23, at around 10:00 AM, I placed an order through the Mango online app for a discounted bag, paying app...roximately $38. My order was confirmed and appeared as “preparing” in the app for two days. During this time, I checked the website again to review the stock and price of the same
On March 22, 2026, I made a purchase at the Mango store in Akbatı Mall, Istanbul. When I got home, I realized that an ex...tra item had been charged on my receipt. One of the bags I bought for my daughter—who is visiting from abroad for the holiday—was scanned twice at checkout, and as a result, I was
On February 5, 2026, I purchased a pair of pants (product code 27091278) from Mango’s online store. Although I specifica...lly selected size medium, I received a size large instead. As a result, I created a return/exchange request on February 10, 2026. For approximately one and a half months, I receiv
The children’s jacket I purchased from Mango’s 365 AVM store developed issues very quickly—the stitching on both pockets... came undone. The jacket was used under completely normal conditions, just like other jackets I have bought for my children over the years. The fact that both pocket seams came apa
I returned an item I purchased from Mango’s website on December 16, but even after four months, the payment of approxima...tely $45 has still not been refunded. Although I have both the order and return numbers, the process has not been completed. During this time, I have contacted customer service mu
On February 17, 2026, I ordered a bag through Mango’s official app. The shipment associated with my order, tracking numb...er ezwjuf, has been showing as “in international transit” for the past 15 days with no progress. During this time, there have been no meaningful updates in the shipping activity.
An order I placed through the Mango app on January 2, 2026, was not delivered for more than 40 days, so I was issued a c...ompensation coupon code called “sosorry” via email. The email shows that the coupon was sent on January 30, 2026. However, because the size and fit information in Mango’s online ap
I ordered a girls’ coat as a gift from Mango’s online site on 15 January, with order number EXW23A. Although a long time... has passed, the product has still not been delivered. I have also not received any clear information about the status of the shipment. The coat was meant to be a gift, and the del
On 03/01/2026, I placed an order from Mango’s online store with order number EX20RM. At the time of purchase, the estima...ted delivery date was stated as January 30, yet my order is still shown as “in international transit” and has not been delivered. The lack of any clear and reliable delivery inform
On December 25, 2025, I placed an order through the Mango mobile app for a clothing item (a pair of pants) in the amount... of $38. My order number is ewıkrj. I am already aware that Mango orders are often shipped from international stock, and I placed my order knowing that delivery could take at least
I placed an order with Mango through the mobile application on June 25, with order number ewjdw. Despite a long period o...f time having passed since the order date, the status in the app still shows “in international transit,” and no delivery has been made to me. Regarding the delay, I only received
On January 9, I purchased a jacket from Mango with order number exh721 for $85. For several days now, my order has been ...showing the status “in international transit” in the system, with no progress at all. During this time, I contacted customer service multiple times, but no explanation was provided
On November 17, 2025, I bought a matching outfit — a skirt and a knit sweater — from the Mango online store. I paid a to...tal of $95 for the order, and $42 of that was for the knit sweater, which has not yet been delivered. I paid with a credit card, and my order number is etxor1, with the delivery a
On November 27, I placed an order with the order number euvaqf through the Mango mobile app and paid $120 by credit card.... Even though nearly a month has passed, my order has still not been delivered to me. When I contacted Mango customer service about this issue, I was told that the product was comi
I purchased a pair of pants from Mango’s ANKAmall store in Ankara on 15 October. Although I wore the pants only twice, t...he fabric dye transferred onto my brand-new shoes each time, leaving permanent stains. The same issue occurred on both occasions, clearly indicating a serious quality or manufactur
I purchased a Mango dress via Trendyol on 2 December with order number 9998866385 during the November sales period. I se...lected size medium, but I received a small size instead. I believe this was related to the discounted sale period, but the product I received does not match the size I ordered. I c
On 30.11.2025, I placed two separate online orders on Mango’s website during the Black Friday campaign, with order numbe...rs evdem1 and evdgkb. At the time of purchase, all products appeared as in stock, and I specifically shopped to benefit from the campaign prices. In these orders, I purchased a lur
On 21.11.2025, I purchased a low-waist, wide-leg jean with reference number 17097125 from the Mango Bağdat Caddesi store... for $42.27. I wore the product for the first time yesterday and, when I was caught in the rain, the dye from the jeans ran and transferred onto my shoes. Because of the dye that r
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days fo...r my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh
About a week ago, I purchased the coat with code euank4 from Mango’s website — it was something my spouse really wanted.... However, the coat turned out to be too large, so we decided to exchange it. When my spouse went to the Mango store at Forum Mall today, they were told that an exchange could not b
I purchased a faux-fur, leather-look coat from Mango’s online store for $86. Since the size was too large, I didn’t want... to return it—I only wanted to exchange it for the correct size. For this reason, on December 2, 2025 at 17:35, I went to the Mango store at Zorlu Mall. I told the cashier that I
