Discriminatory Behavior and Poor Treatment at the Mac Cosmetics Store
At the MAC Cosmetics store, while the staff showed colors and assisted every other customer one by one, neither my sister nor I received any attention. On the contrary, we were met with unfriendly looks and poor treatment. We believe this happened because we wear headscarves, as we were the only ones wearing them at the time and were the only ones treated this way. I found this behavior and such staff completely unworthy of a brand as big as MAC. I sincerely hope that, moving forward, you employ people who genuinely understand and respect others.
Dear Customer, First of all, we would like you to know that we are sorry for the negative experience you had during your last store visit. We are here to provide you with the best service, and we are aware that this experience did not meet your expectations. Your feedback is very valuable to us, and we will take the necessary steps to correct this situation. In order to resolve your issue and provide you with better service, please contact us. As we are not a member of the relevant site, we cannot access your contact information; therefore, you can reach us. Thank you for your understanding and patience. Best regards
