On September 25, 2025, a $70 purchase was made under the name of Mac Cosmetics using my VakıfBank credit card — completely without my knowledge. I have no information about what product was bought or on which platform this transaction took place. I immediately contacted my bank, had my card canceled, and reported the charge as a suspicious transaction. However, I have not yet spoken directly with Mac Cosmetics.
Because of this unauthorized purchase, I’ve suffered a financial loss of $70, and the amount has not been refunded. I’m requesting that Mac Cosmetics investigate this transaction, cancel the unauthorized charge, and resolve this issue by refunding the money that was taken without my consent.
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...
On Thursday, September 19, I made a purchase worth ₺3,078 on MAC’s official website. However, due to a system error, my order was never created — even though the payment was successfully charged to my card. When I contacted customer service, they said they had opened a refund request and that the am...
In July 2025, I purchased a Mac Studio Face and Body Foundation C1 120 ml (773602344802) through Hepsiburada, with Mac Cosmetics listed as the official seller. I paid 1,922 TL for this product. The very first time I applied it, I experienced a serious skin reaction: inflamed eczema broke out on my ...
I have made two separate purchases from Mac Cosmetics using iyzico as the payment method. During my first purchase, after waiting for three weeks for my products to arrive, I was informed that due to a system error, the order could not be fulfilled, and my payment was refunded. However, the refund w...
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