MAC Cosmetics Customers Treated Differently During Promotion
I would like to share an experience I had at the MAC Cosmetics store in Antalya Terracity Mall. On the final day of the lipstick promotion held during the summer, I purchased three products from the store. However, I later noticed that another customer who had shopped before me received several loyalty cards and testers despite purchasing fewer products, while I was not offered any testers or additional benefits.
Seeing such different treatment for customers shopping during the same promotion and at the same register made me feel undervalued and excluded. Although my purpose in shopping was not to collect testers, the fact that the customer next to me received so much attention and additional benefits while I was not given any information or offers made me feel that the brand's approach was neither fair nor consistent.
After this experience, I also reported the situation through the brand's complaint channel, but I never received a response. This further reinforced my impression that customer satisfaction was not being given sufficient attention.
I expect customers to be treated equally and transparently, with clear and consistent standards for promotions and tester distribution rather than practices that may depend on individual employees' discretion. I request that this incident be investigated, that I be provided with an explanation, and that the store team be properly informed and guided to prevent similar situations from happening again.
