I have made two separate purchases from Mac Cosmetics using iyzico as the payment method. During my first purchase, after waiting for three weeks for my products to arrive, I was informed that due to a system error, the order could not be fulfilled, and my payment was refunded. However, the refund was issued to my iyzico balance, meaning I could only use it again on another purchase, not as a direct refund to my credit card.
Today, I placed another order using iyzico, but the order never appeared in my account. I immediately contacted Mac Cosmetics support, and once again, I was told that there was a system error preventing the order from being processed.
I am extremely frustrated that I am facing the same technical issue twice. I demand an immediate refund of my payment to my credit card, not to the iyzico balance. A simple online shopping experience should not be this complicated.
If this problem is not resolved promptly and properly, I will no longer use your platform. Please take action to refund my money directly and fix these recurring system errors that are wasting your customers’ time and causing financial inconvenience.
On December 2, 2024, I made a purchase through Mac Cosmetics' website. After completing my order, I was presented with a campaign offer via Iyzico. I downloaded the Iyzico app, registered, and finalized my payment through it. The full amount was successfully deducted from my card. However, when I c...
I made two purchases through M.A.C Cosmetics' online platform, and to my surprise, both orders were abruptly canceled without any explanation or prior notice. During a major discount period, I had bought products whose prices had been reduced. It's disheartening to experience such a disappointing at...
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...
On Thursday, September 19, I made a purchase worth ₺3,078 on MAC’s official website. However, due to a system error, my order was never created — even though the payment was successfully charged to my card. When I contacted customer service, they said they had opened a refund request and that the am...
Comments