I recently purchased a Mac powder from one of their stores, and to my frustration, the product was already broken. On my very first use, the powder completely shattered in my hands, making it unusable.
When I went back to the store, the staff told me I needed to contact customer service. However, when I called customer service, they said they had already referred the matter back to the store. This endless back-and-forth between the store and customer service is extremely unprofessional and time-wasting.
As a long-time loyal Mac customer, I expected better treatment. Instead, I was left with a broken product and no real solution. It is disappointing that a brand like Mac does not stand behind its products and fails to provide proper customer support when problems arise.
I demand a replacement or refund for the defective powder and expect Mac to take responsibility rather than passing customers around between store and customer service.
I visited Mac Cosmetics and specifically requested a matte lipstick, but the employee gave me a glossy one instead. This was a careless mistake, and it’s extremely frustrating every time I use it, knowing it’s not what I wanted. I contacted their support, left a complaint, and waited for a response,...
I just bought a lipstick from the Mac Cosmetics website, and I was bummed because it came without any packaging. When I opened it, I realized that the color didn't look the same as what I saw on the screen. This made me want to exchange it. So, when I reached out to customer service and told them th...
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
I have been a loyal customer of Bath & Body Works for years, always satisfied with their products—until now. Recently, I purchased four large candles, one of the most expensive items in their collection. To my disappointment, two of them arrived shattered despite supposedly "protected" packaging. Si...
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
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